BAS-IP: Support You Can Count On
As far as customer care is concerned, we at BAS-IP understand how it is all a matter of seeking out our partners and clients. Whereas you would expect a support team to be a group of individuals who sit and receive calls or emails, our support team is a team of professionals that will go out of their way to ensure that you feel confident and get the help that you need in the shortest time possible. And by the reaction we are receiving, we are doing something right!
Stay connected always, no matter where.
We understand time is money; you are out in the field, where time counts. And that is why, in contrast to many other companies, we provide more than just a phone number or email. You will also be able to contact us on WhatsApp or Telegram. Just imagine a scenario where you are on a job site and something does not seem to go well and you require a sharp response. Good old chat to us, and we have your back! It is just about ensuring it’s easy and stress-free on you.
Available Anywhere in the World
Our support team operates between 6:00 AM and 9:00 PM (GMT+0), Monday to Friday. We also ensure that we have the maximum time zones covered, so no matter if you begin your day in Asia, work through the afternoon in Europe, or finish your day in North America, we have got your back. It is our method of assuring each and every partner receives the support necessary when they need it.
The Numbers Do the Talking
In 2025 we are happy to announce that our Customer Satisfaction Score (CSAT) went up to a respectable 9.75 out of 10. It is not only a figure; it is the indicator of the effort of our team. We take pride in weaving a response to your questions in less than 3 minutes on average. Indeed-just ask, and you will have a reply in a moment! On harder problems our average ticket response is around 5 hours between when you call us and when the issue is completely resolved. We are appreciated by our partners due to the crystal-clear and adequate nature of our answers, and it is the reason for our high rating.
A Working Knowledge Base
We are not merely here to give you the answers, but also we want to give you the ability to come up with the answers yourself. This is why we maintain our BAS-IP Wiki as up-to-date as it can be with all possible information you may require. Our wiki is where you want to be when it comes to troubleshooting or when passing instructions along to a client. It has a target of 8,000 active customers and 15,000 prospective customers in 2025 as an illustration of how convenient it is.
BAS-IP: What It is More Than Just Support
We consider support not only as the aspect of troubleshooting problems but also as the creation of trust and partnership with our customers. Great advice, instant replies, convenient contact choices, and a knowledge base 24/7—whatever it takes to make your experience easy and effective.
In case you need a company specializing in having your back at all costs, BAS-IP will be your best bet. Connect and allow us to give you an example of the power of great support!