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Privacy Policy of the BAS-IP applications

By installing these applications, you agree to the terms and conditions set out below and our Privacy Policy. Please read the policy carefully before accepting it and installing the application. If you have any questions, please contact us at [email protected]

BAS-IP Link

Basic Provisions

BAS-IP Link allows you to:

  • Make calls between the app and intercoms
  • Open the lock during/out of call
  • Open the lock via Bluetooth using UKEY
  • Call the lift
  • Issue guest passes

Required Permissions

Applications require access to the following functions of your device:

  • Location Always and When In Use – for the UKEY feature work in the background
  • Contacts – for displaying contact images
  • Photos – for uploading avatars and storing photos taken during a call
  • Bluetooth – for the lock opening feature via Bluetooth
  • Microphone – for calls
  • Camera – for calling and scanning QR codes

BAS-IP Intercom

Basic Provisions

BAS-IP Intercom allows forwarding calls from the BAS-IP outdoor panels to these applications.

Required Permissions

Applications require access to the following functions of your device:

CAMERA – the access to the camera for video calling and QR codes reading.
RECORD_AUDIO – we provide access and temporarily store audio and video packets while making Intercom calls, but we never read or listen to your personal voice and video.
READ_PHONE_STATE – the access to the phone state for switching to the applications when an incoming call event occurs.
GET_ACCOUNTS – for receiving push notifications.
READ_CONTACTS – reading the address book and call log data for automatic import to Intercom.

BAS-IP UKEY

Basic Provisions

BAS-IP UKEY – application for access to the premises using BLE.

Required Permissions

Applications require access to the following functions of your device:

iOS.

Location When In Use – for application run in the background mode.
Camera – access to the camera for QR codes reading.

Android.

ACCESS_NETWORK_STATE — information about networks status for QR code verifying.
BLUETOOTH — permission to view and connect to paired bluetooth devices.
BLUETOOTH_ADMIN — permission to search and pair with bluetooth devices.
ACCESS_FINE_LOCATION — for application run in the background mode.
CAMERA — access to the camera for QR codes reading.
VIBRATE — for vibration feedback when the lock is opened.
RECEIVE_BOOT_COMPLETED — for application starting when system starts.
INTERNET — for application run in the background mode and QR code validation.

BAS-IP Config

Basic Provisions

BAS-IP Config – application for configuring BLE readers.

Required Permissions

Applications require access to the following functions of your device:

iOS.

Location When In Use – for application run in the background mode.

Android.

BLUETOOTH — permission to view and connect to paired bluetooth devices.
BLUETOOTH_ADMIN — permission to search and pair with bluetooth devices.
READ_EXTERNAL_STORAGE — for reading configurations from device memory.
WRITE_EXTERNAL_STORAGE — for writing configurations into device memory.
ACCESS_COARSE_LOCATION — for application run in the background mode.
INTERNET — for application run in the background mode and keys receiving from the server.

LICENSE

FOR USE OF BAS-IP UKEY MOBILE APPLICATION AND
BAS-IP UKEY MOBILE IDENTIFIERS REGULATIONS

 

1.      TERMS AND DEFINITIONS

Terms and definitions applied in this License and Regulations and related activity:

License – the order and conditions of the Application use, including, if other not stated, BAS-IP UKEY mobile identifiers (MI) takeover rules, download and use (BAS-IP UKEY mobile identifiers regulations).

 “BAS-IP UKEY” mobile app (“Application” henceforth) – program, providing BAS-IP UKEY mobile identifiers takeover, store and transmission between BAS-IP UKEY series readers and smartphone. Program runs on mobile devices (mobile devices henceforth) with “iOS” and “Android” operation systems.

“BAS-IP UKEY” mobile identifier (MI henceforth) – personalization appliance used in access control, alarm and other systems as identifier.

User – Person, accepted this license to get the right to use «BAS-IP UKEY» application.

Developer – BAS-IP LP.

2.      GENERAL PROVISIONS

  • This license regulates relations between «BAS-IP UKEY» mobile application Developer and used for «BAS-IP UKEY» mobile application use rights acquiring.
  • This license is open and public available document. Actual edition of the License published in Internet under the address: www.bas-ip.com/privacy.
  • This License conditions are public offer and shall not be changed by User.
  • User, installing Application on the mobile device, accepts and confirms his agreement with the License conditions.
  • Application do not store, pass and do not need User personal data. The access to the Internet may be necessary via Wi-Fi or mobile data transmission networks for MI takeover. Fees for Internet connection via mobile data transmission depend on mobile communication operator tariffs.
  • User shall accept this License conditions and receive MI before application use. If User do not want do this, User shall stop application and its future use.
  • Developer may change and/or update this License unilaterally without any special personal User notification, but with notification in common order like release notes or by mobile device operation system notifications. User responsible for such notification receival. Application use continuation after this License change and/or update means that user agrees with this change and/or update in this case.
  • User appeals, proposals and reclamations to the Developer are to be carried to e-mail address: [email protected].
  • User confirms his legality and capacity accepting this License conditions and accepting all possible risks, including property risks connected with his actions on Application use.
  • Third parties may be involved in this License fulfillment. User confirms that mentioned third parties have the same rights as Developer.

3.      USER RIGHTS AND OBLIGATIONS

  • User shall adhere to the conditions of this License in the proper way.
  • User has right of this Application use according to this License conditions for his personal application in ways as follows:
    • Application download and update from App Store or Google Pay online stores;
    • MI download, retain and reset in the Application;
    • communication with BAS-IP UKEY readers.
  • User shall not use the Application in legal Developer, other rightsholders, third parties and this License rights and interests breach.
  • User shall provide proper measures for his mobile device security from third-party access and personally responsible in the case of third-party access to his mobile device.
  • It is prohibited to User to decompile or perform reverse engineering of the Application by himself or with third party engagement.
  • User is personally responsible for use of the Application in any way, not allowed with this License.
  • User has no right to fulfill any unauthorized operations with the Application.
  • User shall get acquainted with all information about the Application, present on www.bas-ip.com website before Application download. User confirms obligation, set in this clause, fulfillment with Application installation on his mobile device. User shall stop Application use immediately if he does not agree with this License conditions.
  • Developer may change the conditions of the Application use unilaterally. Application use continuation after change means that user agrees with this change in this case.
  • User allows Developer to process the Application exploit data for service enhancement and market statistics collection.
  • Application User shall not take actions, which may be considered as breach of laws of the country Developer or/and of the country User or/and international law breach, including intellectual property laws, author’s and/or related rights, and shall not act in the way, which break or may break normal Application operation.
  • User shall not use the Application for unauthorized interruption into the access control systems operation. This interruption means any interaction or interaction attempt exceeding the access rights legally given to the user in the Application installation moment as to the system or its part.

USER, JOINING THIS LICENSE, CONFIRMS HIS UNDERSTANDING THAT THE APPLICATION INSTALLATION, LICENSE JOIN AND MI TAKEOVER DOES NOT GIVES HIM ANY ADDITIONAL RIGHTS AND/OR AUTHORITIES AND/OR PRIVILEGES OF ACCESS TO BAS-IP AND OTHER ACCESS CONTROL SYSTEM, COMPARATIVELY TO THE RIGHTS HE HAD BEFORE THE APPLICATION INSTALLATION, THIS LICENSE JOIN AND MI TAKEOVER AND INDEPENDENTLY FROM THEM.

User confirms that he realizes that unauthorized interruption into the access control systems may be the criminal deed, punished by law.

4.      DEVELOPER RIGHTS AND OBLIGATIONS

  • Developer may pass his rights and obligations to the third party for the purpose of this License implementation without additional User agree.
  • Developer has right to stop User access to the Application in case of this License violation by the User.
  • Developer has right, according to the clause 3.10 of this License, process the Application exploit data. Data is used for service enhancement and market statistics collection.
  • Developer has right to restrict, pause or stop the Application use without the User indemnity, including and in the case Developer has a reason that User or his’ affiliates (intentionally or unintentionally):
    • break the law, this License provisions or third persons legal interests and right by using this Application;
    • use the Application unfairly, excessively or not by purpose;
    • damage the Application or its operation;
    • try the unauthorized access to the Application or its data.;
    • threaten glitch of the technical and/or program resources of Developer and/or third parties. .
  • Developer has right to restrict, pause or stop the Application use in case of appropriate decision of Government or other authority or in other cases provided by laws of the Developer country or International laws/regulations.

5.      WARRANTY AND PARTIES LIABILITY

  • User warrants that he will not act to cause harm to the Developer, right holders or any other third persons.
  • User is fully responsible for third persons access to the Application, installed on the User’s mobile device.
  • User is fully responsible for installed in the Application MI loss, deletion or spoil as a result of User action/inaction.
  • The Application supplied “As is”. Developer is not responsible for errors, malfunction and other disadvantages related to the Application operation violation and its consequences to the User, including indemnity, lost profits, losses, moral harm, damage to honor, dignity and business reputation.
  • TAKING TO ACCOUNT CLAUSE 3.12 OF THIS LICENSE AND UNRESERVEDLY TO ANOTHER CONDITION OF THIS LICENSE, USER PERSONALLY RESPONSIBLE FOR THE APPLICATION USE CONSEQUENSES AND IN THE CASE OF ACTIONS, PROVIDED WITH CLAUSE 3.12 USER AGREED THAT DEVELOPER HAS RIGHT TO FREELY COOPERATE WITH LAW ENFORCEMENT BODIES AND PROPERTY OWNERS WHO’S RIGHTS WAS BROKEN BY USERS ACTIONS, ON THE QUESTIONS OF USERS USE OF APPLICATION AND MI HAVING ELEMENTS OF CRIMINAL OFFENSE.

6.      FINAL PROVISIONS

  • In case of any controversies or disagreements related to this License fulfillment arise, User and Developer will make ever efforts to resolve them by talks. In case when talks will not resolve disagreement, controversies are to be resolved by competent court situated in Developer’s location.
  • Not User nor Developer will not responsible for non-fulfillment or unproperly fulfilment of obligations under this License, besides harmful actions, intentionally or carelessly deed, if proper fulfillment become impossible under the god will.
  • This License takes effect from the moment of the Application installation and acts indefinitely during all Application use.
  • This License written in English.
  • Consideration of any provision of this License invalid, will not affect the validity or implementation of other provisions of this License.

7.      MOBILE IDENTIFIER (MI) USE REGULATIONS

  • This regulation, in case when documents (including digital), deals, mailing do not refer exactly to them, is the part of “BAS-IP UKEY” mobile application use License and applied together with it.
  • All terms and definitions, used in this regulation, applied in meaning, defined in “BAS-IP UKEY” mobile application use License.
  • This regulation defines the order of MI takeover, retention and use by the Application User.
  • User gets MI by downloading it into the Application, installed from the Google Play or App Store online store beforehand.
  • User gets and downloads MI by the way as follows, on User’s demand:
    • by QR code reading; or
    • following the specially generated by the Application URL – link; or
    • hardware connection to the BAS-IP TR-03 device, using Bluetooth Low Energy (BLE) connection.

Use of each of described above in p. 7.5.1 – 7.5.3 methods, leads to the new unique MI takeover.

Each MI takeover may charge a fee.

The access to the Internet may be necessary via Wi-Fi or mobile data transmission networks for MI download with QR – code or URL-link. Fees for Internet connection via mobile data transmission depend on mobile communication operator tariffs.

  • Once MI got in the one of the methods, described in p. 5.1.-7.5.3, it is associated with unique Application identifier installed on mobile device, and retained in the container, secured with 256-bit encryption key.

Single MI may be downloaded into the Application only once a couldn’t be restored.

  • Protection against unauthorized copying or cloning provided by the method of MI installation and retention described in p. 7.6.
  • It is IMPOSSIBLE TO RESTORE MI after the Application uninstall or mobile device reset to the factory settings because MI is associated to the unique Application identifier.
  • Application exploits crypto- and imitation-resistant wireless protocol for MI container pass to the BAS-IP reader, able to accept and process this type of identifiers.

User confirms that he is informed with all paragraphs of this License, he understands them and User accepts their provisions fully and unconditionally.

Remote Support Service Privacy Policy

PRIVACY POLICY

Last updated December 07, 2023

This privacy notice for BAS-IP DISTRIBUTION LTD (‘we‘, ‘us‘, or ‘our‘), describes how and why we might collect, store, use, and/or share (‘process‘) your information when you use our services (‘Services‘), such as when you:

  • Giving our technical support access to your device with the “Support service” function (Remote Support Service), or any other application of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we receive any information from third parties? We do not receive any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information?

We may share information in specific situations and with specific third parties.

How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
  4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  5. HOW LONG DO WE KEEP YOUR INFORMATION?
  6. HOW DO WE KEEP YOUR INFORMATION SAFE?
  7. DO WE COLLECT INFORMATION FROM MINORS?
  8. WHAT ARE YOUR PRIVACY RIGHTS?
  9. CONTROLS FOR DO-NOT-TRACK FEATURES
  10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
  11. DO WE MAKE UPDATES TO THIS NOTICE?
  12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • rfid identifiers numbers
  • names
  • apartment numbers
  • logs entities
  • device identifiers
  • usernames
  • passwords
  • ip addresses

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

  • Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e. express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e. implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
  • For investigations and fraud detection and prevention
  • For business transactions provided certain conditions are met
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
  • For identifying injured, ill, or deceased persons and communicating with next of kin
  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
  • If the collection is solely for journalistic, artistic, or literary purposes
  • If the information is publicly available and is specified by the regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

n Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@bas- ip.com.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision- making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you have questions or comments about your privacy rights, you may email us at [email protected].

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of , you are granted specific rights regarding access to your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

Category Examples Collected
A. Identifiers Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name NO
B. Protected classification characteristics under state or federal law Gender and date of birth NO
C. Commercial information Transaction information, purchase history, financial details, and payment information NO
D. Biometric information Fingerprints and voiceprints NO
E. Internet or other similar network activity Browsing history, search history, online behaviour, interest data, and interactions with our and other websites, applications, systems, and advertisements NO
F. Geolocation data Device location NO
G. Audio, electronic, visual, thermal, olfactory, or similar information Images and audio, video or call recordings
created in connection with our business activities
NO
H. Professional or employment-related information Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us NO
I. Education Information Student records and directory information NO
J. Inferences drawn from collected personal information Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics NO
K. Sensitive personal Information NO

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

  • Receiving help through our customer support channels;
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information?

Learn about how we use your personal information in the section, ‘HOW DO WE PROCESS YOUR INFORMATION?’

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, ‘WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?’

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be ‘selling’ of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:

BAS-IP DISTRIBUTION LTD
Crown House, 27 Old Gloucester Street London, London WC1N 3AX
England

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.

Devices and Link privacy policy

About this policy

The document you are reading reflects our privacy policy. From it you can find out what happens to your personal information when you entrust it to us.

Below are the 2 main uses of your information:

  • In our devices (e.g. AA-14 outdoor panel and others)
  • In our mobile (such as BAS-IP Link or BAS-IP Intercom) and computer or internet applications (we call them our Products or Services)

What are your privacy rights?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision- making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section ‘Contact us’ below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ‘Contact us’ below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you have questions or comments about your privacy rights, you may email us at [email protected].

The personal data we process

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • on our devices
    • information about your devices (such as model and serial number, network settings including IP address)
  • on our products and services
    • information about you (in particular, your first name, last name, e-mail address, telephone number, residential address and your photo)
  • information about the users you invite (first name, last name, e-mail address)
  • unique identifiers, such as your username and password
  • information about your mobile device, such as device type, operating system and system language
  • BAS-IP devices location to send you reminders when you are approaching door opening locations
  • images created by BAS-IP devices

Our purposes for processing personal data

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

  • Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e. express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e. implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
  • For investigations and fraud detection and prevention
  • For business transactions provided certain conditions are met
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
  • For identifying injured, ill, or deceased persons and communicating with next of kin
  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
  • If the collection is solely for journalistic, artistic, or literary purposes
  • If the information is publicly available and is specified by the regulations

Share of personal data

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • We may share your personal data with third parties when necessary to provide the services you require. Such data may be disclosed to our suppliers and providers who operate our Products and Services. This includes, in particular, suppliers and providers of data hosting, telephone call fulfillment, troubleshooting and similar services

Data retention time

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

You have the right to ask us to delete some of your personal data.

You can also delete some personal data directly from our Products and Services: for example, you can edit or delete your profile picture.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Keeping personal data safe

We take care to protect the personal data of our users. We take appropriate technical and organizational measures to ensure the security of your personal data. However, please remember that no system is ever completely secure.

We have put in place various measures to protect against unauthorized access and unnecessary storage of personal data on our systems. These include pseudonymization, encryption, access and storage policies.

To protect your account, we recommend that you:

  • Use strong, unique passwords
  • Never share your passwords with anyone
  • Limit access to your computer and browser

US residents specific privacy rights

In Short: If you are a resident of , you are granted specific rights regarding access to your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

Category Examples Collected
A. Identifiers Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name NO
B. Protected classification characteristics under state or federal law Gender and date of birth NO
C. Commercial information Transaction information, purchase history, financial details, and payment information NO
D. Biometric information Fingerprints and voiceprints NO
E. Internet or other similar network activity Browsing history, search history, online behaviour, interest data, and interactions with our and other websites, applications, systems, and advertisements NO
F. Geolocation data Device location NO
G. Audio, electronic, visual, thermal, olfactory, or similar information Images and audio, video or call recordings\ncreated in connection with our business activities NO
H. Professional or employment-related information Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us NO
I. Education Information Student records and directory information NO
J. Inferences drawn from collected personal information Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics NO
K. Sensitive personal Information NO

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

  • Receiving help through our customer support channels;
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information?

Learn about how we use your personal information in the section, ‘Our purposes for processing personal data’

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, ‘Share of personal data’

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be ‘selling’ of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Updates to this policy

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

Contact us

If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:

  • BAS-IP DISTRIBUTION LTD
  • Crown House, 27 Old Gloucester Street London, London WC1N 3AX
  • England

Viewing, updating, or deleting data collected about you

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.

Devices personal data storage and retention policy

Personal Data

Data Stored by Us

All the data listed below can be collected by organizations servicing your intercom system and are not collected by BAS-IP.

Outdoor Panels

Category Data Type Description
User Data Username For display in the address book and logs
Residential Address For display in the address book and logs
Photo (hash function of it) For face recognition lock opening function
Number of residents in apartments For display in the logs
Map from elevator to apartments For display on the panel screen when using elevator system integration
Usage Data Door opening history by identifiers The event may contain information about the user’s name, residential address
Call history The event may contain information about the user’s name, residential address

Internal Monitors

Category Data Type Description
User Data Username For display in the address book and logs
Usage Data Call history

Data Storage Location

The data mentioned is stored only on the devices.

Our Objectives for Processing Personal Data

The mentioned data is not transmitted to BAS-IP for processing.

Disclosure of Personal Data

The following personal data will be disclosed if they have been added to the devices and are used by a function that requires their disclosure:

  • Username
  • Residential Address
  • Map from elevator to apartments

Data retention

In short: Devices will retain your information for as long as necessary to fulfill the purposes set forth herein, unless otherwise required by law.

Devices shall retain user data for as long as necessary to provide services to you.

Devices may retain usage data for up to twelve (12) months.

You have the right to ask your service provider to delete some of your personal data.