{"id":151562,"date":"2025-09-24T10:12:14","date_gmt":"2025-09-24T10:12:14","guid":{"rendered":"https:\/\/bas-ip.com\/warranty-policy-north-america\/"},"modified":"2025-12-02T13:51:01","modified_gmt":"2025-12-02T13:51:01","slug":"warranty-policy-north-america","status":"publish","type":"page","link":"https:\/\/bas-ip.com\/tr\/warranty-policy-north-america\/","title":{"rendered":"Garanti Politikas\u0131 (Kuzey Amerika)"},"content":{"rendered":"

M\u00fc\u015fteri hizmetleri ko\u015fullar\u0131 farkl\u0131l\u0131k g\u00f6sterir ve m\u00fc\u015fterilerimizin bulundu\u011fu ve faaliyet g\u00f6sterdi\u011fi co\u011frafi b\u00f6lgeye ba\u011fl\u0131d\u0131r. Buna g\u00f6re, garanti politikalar\u0131 ve y\u00fck\u00fcml\u00fcl\u00fckleri de m\u00fc\u015fterinin konumuna ve operasyonel ba\u011flam\u0131na ba\u011fl\u0131 olarak k\u00fc\u00e7\u00fck farkl\u0131l\u0131klar g\u00f6sterebilir. Hizmetlerin do\u011fru bir \u015fekilde sa\u011flanmas\u0131 i\u00e7in, l\u00fctfen \u015fu anda bulundu\u011funuz b\u00f6lgeyi se\u00e7erek ilerleyin.<\/p>\n

Garanti kapsam\u0131nda cihaz de\u011fi\u015fimi ve cihaz par\u00e7alar\u0131n\u0131n tam montajl\u0131 mod\u00fcllerle de\u011fi\u015ftirilmesi politikas\u0131 y\u00fcr\u00fcrl\u00fcktedir.<\/p>\n

Servis talepleri hakk\u0131ndaki istatistiksel verilere g\u00f6re, kar\u015f\u0131la\u015f\u0131lan sorunlar\u0131n \u00e7o\u011fu, yaz\u0131l\u0131m (firmware) g\u00fcncellemeleri veya cihaz yeniden yap\u0131land\u0131rmas\u0131 yoluyla uzaktan \u00e7\u00f6z\u00fclebilir<\/b>. Sorununuzu uzaktan \u00e7\u00f6zmeye \u00e7al\u0131\u015fmak i\u00e7in, l\u00fctfen a\u015fa\u011f\u0131daki ileti\u015fim kanallar\u0131 arac\u0131l\u0131\u011f\u0131yla bizimle ileti\u015fime ge\u00e7in:<\/p>\n

WhatsApp:<\/b> https:\/\/wa.me\/message\/TQPHTSMDUD6UE1<\/a><\/p>\n

Telegram:<\/b> https:\/\/t.me\/bas_ip_international_support_bot<\/a><\/p>\n

E-posta:<\/b> support@bas-ip.com<\/a><\/p>\n

\u00c7al\u0131\u015fma saatleri:<\/b> Pazartesiden Cumaya, 06:00\u201322:00 (GMT)<\/p>\n

Sorununuz uzaktan \u00e7\u00f6z\u00fclemezse, l\u00fctfen a\u015fa\u011f\u0131daki prosed\u00fcre uyun:<\/p>\n

L\u00fctfen \u00f6nceden sat\u0131n alma tarihi<\/b> ve \u00fcr\u00fcn\u00fcn tedarik edildi\u011fi ortakla ilgili bilgileri<\/b> haz\u0131rlay\u0131n.<\/p>\n

– Talebiniz \u00fczerine, uzmanlar\u0131m\u0131z, de\u011fi\u015ftirme prosed\u00fcr\u00fcn\u00fc veya tam montajl\u0131 mod\u00fcllerin g\u00f6nderimini ba\u015flatmak i\u00e7in gerekli t\u00fcm bilgileri (cihaz modeli, seri numaras\u0131, talep nedeni, sat\u0131n alma tarihi, olas\u0131 \u015fikayetler, foto\u011fraflar) talep edecektir.<\/p>\n

– Sunulan t\u00fcm bilgileri analiz ettikten sonra, karar\u0131 ve cihaz de\u011fi\u015fimi veya tam montajl\u0131 mod\u00fcllerin sevkiyat\u0131 gibi at\u0131lacak sonraki ad\u0131mlar\u0131 size bildirmek i\u00e7in sa\u011flad\u0131\u011f\u0131n\u0131z ileti\u015fim bilgileri arac\u0131l\u0131\u011f\u0131yla sizinle ileti\u015fime ge\u00e7ilecektir. Ayr\u0131ca, uzmanlar\u0131m\u0131z mevcut cihaz\u0131n\u0131z\u0131 iade etmenizin gerekip gerekmedi\u011fi konusunda da size tavsiyelerde bulunacakt\u0131r.<\/p>\n

– Tam cihaz de\u011fi\u015fimi veya tam montajl\u0131 mod\u00fcllerin g\u00f6nderimi durumunda, sevkiyat, cihaz\u0131 sat\u0131n ald\u0131\u011f\u0131n\u0131z ortak \u015firket taraf\u0131ndan yap\u0131lacakt\u0131r<\/b>. Uygulanabilir oldu\u011fu yerlerde, mevcut ar\u0131zal\u0131 cihaz\u0131n\u0131z ayn\u0131 ortak \u015firkete iade edilecektir.<\/p>\n

\u00dcr\u00fcn\u00fcn garanti s\u00fcresi, sat\u0131\u015f tarihinden itibaren otuz alt\u0131 (36) ayd\u0131r.<\/strong><\/p>\n

– Cihazlar\u0131n nakliyesi, sat\u0131c\u0131 taraf\u0131ndan sa\u011flanan orijinal ambalaj\u0131nda veya e\u015fde\u011fer koruyucu ve operasyonel \u00f6zelliklere sahip ambalajda yap\u0131lmal\u0131d\u0131r.<\/p>\n

– Sat\u0131\u015f tarihinden itibaren on iki (12) ayl\u0131k<\/b> s\u0131n\u0131rl\u0131 bir garanti, g\u00f6mme, y\u00fczeye monte, masa\u00fcst\u00fc montajlar, ya\u011fmur ve g\u00fcne\u015flikler, d\u00f6ner k\u00f6\u015feler dahil olmak \u00fczere \u00e7e\u015fitli tipteki montaj braketleri i\u00e7in ge\u00e7erlidir.<\/p>\n

– Bu garanti ko\u015fullar\u0131, t\u00fcketicinin ikamet etti\u011fi \u00fclkede ge\u00e7erli olan anayasal ve di\u011fer t\u00fcketici haklar\u0131na ek niteli\u011findedir ve bu haklar\u0131 hi\u00e7bir \u015fekilde s\u0131n\u0131rlamaz.<\/p>\n

Garanti Ko\u015fullar\u0131<\/h3>\n
    \n
  1. BAS-IP’ye bir RMA (\u00dcr\u00fcn \u0130ade Yetkisi) talebi g\u00f6nderirken, tam cihaz modeli (rengi dahil), cihaz\u0131n seri numaras\u0131, sat\u0131n alma tarihi ve RMA’ya yol a\u00e7an sorunun tam ve do\u011fru bir a\u00e7\u0131klamas\u0131yla birlikte talebin<\/b> detayl\u0131 bilgilerini sa\u011flamak gereklidir.<\/li>\n
  2. BAS-IP’ye veya Servis Merkezine teslimat, al\u0131c\u0131n\u0131n sorumlulu\u011fundad\u0131r ve masraflar\u0131 al\u0131c\u0131ya aittir<\/b>.<\/span><\/li>\n
  3. Garanti hizmeti, yaln\u0131zca bu garanti politikas\u0131nda belirtilen garanti s\u00fcresi i\u00e7inde<\/b> sa\u011flan\u0131r.<\/span><\/li>\n
  4. Cihaz\u0131n \u00e7al\u0131\u015fabilirli\u011fini geri kazanmak i\u00e7in harcanan s\u00fcre, bu garanti politikas\u0131nda belirtilen belirlenmi\u015f garanti s\u00fcresine eklenecektir<\/b>.<\/span><\/li>\n<\/ol>\n

    Garanti Ko\u015fullar\u0131n\u0131n \u0130hlali<\/h3>\n
      \n
    1. \u00dcr\u00fcn\u00fcn standart veya seri numaralar\u0131 de\u011fi\u015ftirilir, silinir, \u00e7\u0131kar\u0131l\u0131r veya okunamayacak hale getirilirse, bu garanti ko\u015fullar\u0131 ge\u00e7ersiz olacakt\u0131r<\/b>.<\/li>\n
    2. Kullan\u0131m k\u0131lavuzunda belirtilen normal kullan\u0131m kapsam\u0131n\u0131 iyile\u015ftirmeyi veya geni\u015fletmeyi ama\u00e7layan \u00fcr\u00fcnde herhangi bir de\u011fi\u015fiklik, uyarlama veya tadilat yap\u0131lmas\u0131 durumunda garanti h\u00fck\u00fcmleri ge\u00e7ersiz k\u0131l\u0131nacakt\u0131r<\/b>.<\/span><\/li>\n
    3. \u00dcr\u00fcn, ama\u00e7lanan amac\u0131na ayk\u0131r\u0131 olarak veya kullan\u0131c\u0131 ve bak\u0131m talimatlar\u0131yla tutars\u0131z bir \u015fekilde kullan\u0131l\u0131rsa, garanti ge\u00e7ersiz olacakt\u0131r<\/b>.<\/span><\/li>\n
    4. Yabanc\u0131 cisimlerin, maddelerin, s\u0131v\u0131lar\u0131n, buharlar\u0131n, a\u015f\u0131nd\u0131r\u0131c\u0131 gazlar\u0131n veya b\u00f6ceklerin kazaen veya kasten \u00fcr\u00fcn\u00fcn i\u00e7 veya d\u0131\u015f k\u0131s\u0131mlar\u0131na s\u0131zmas\u0131 durumunda garanti kapsam\u0131 kaybedilecektir<\/b>.<\/span><\/li>\n
    5. \u00dcr\u00fcn\u00fcn di\u011fer sistemlere yanl\u0131\u015f ba\u011flanmas\u0131 veya yanl\u0131\u015f kurulum ve montaj yap\u0131lmas\u0131 durumlar\u0131nda garanti ge\u00e7ersiz olacakt\u0131r<\/b>.<\/span><\/li>\n
    6. Bu garanti, \u00fcr\u00fcn\u00fcn entegre edildi\u011fi veya birlikte kullan\u0131ld\u0131\u011f\u0131 herhangi bir sistemden kaynaklanan kusurlar\u0131 veya hasarlar\u0131 kapsamaz<\/b>.<\/span><\/li>\n
    7. \u00dcr\u00fcnde mekanik hasar, k\u0131r\u0131klar, ezikler, \u00e7atlaklar, kurcalama belirtileri veya benzeri kusurlar varsa, garanti ge\u00e7ersiz ve h\u00fck\u00fcms\u00fcz say\u0131lacakt\u0131r<\/b>.<\/span><\/li>\n
    8. Garanti, \u00e7al\u0131\u015ft\u0131rma \u00fclkesinde ge\u00e7erli olan standartlara uyulmamas\u0131 nedeniyle hasar g\u00f6ren \u00fcr\u00fcnleri kapsamaz<\/b>, buna g\u00fc\u00e7 kayna\u011f\u0131 parametreleri, telekom\u00fcnikasyon, kablolama a\u011flar\u0131 veya di\u011fer harici fakt\u00f6rlerle ilgili sorunlar da dahildir.<\/span><\/li>\n
    9. Garanti kapsam\u0131, do\u011fal afetler, sava\u015f, yang\u0131n, sel, y\u0131ld\u0131r\u0131m, f\u0131rt\u0131nalar, voltaj dalgalanmalar\u0131 veya \u00fcreticinin kontrol\u00fc d\u0131\u015f\u0131ndaki di\u011fer nedenler gibi harici fakt\u00f6rlerden kaynaklanan hasarlar\u0131 hari\u00e7 tutar<\/b>.<\/span><\/li>\n
    10. Yetkisiz servis merkezleri veya bu t\u00fcr onar\u0131mlar\u0131 veya modifikasyonlar\u0131 ger\u00e7ekle\u015ftirmek i\u00e7in yasal yetkiye sahip olmayan ki\u015fi\/kurulu\u015flar taraf\u0131ndan onar\u0131m veya modifikasyon giri\u015fiminde bulunulursa, garanti ge\u00e7ersiz olacakt\u0131r<\/b>.<\/span><\/li>\n
    11. Bu garanti ko\u015fullar\u0131, aksesuarlara<\/b> (piller, harici g\u00fc\u00e7 kaynaklar\u0131, ba\u011flant\u0131 kablolar\u0131, anahtarl\u0131klar, kartlar, tan\u0131mlay\u0131c\u0131lar dahil ancak bunlarla s\u0131n\u0131rl\u0131 olmamak \u00fczere) veya \u00fcr\u00fcn\u00fcn normal a\u015f\u0131nma ve y\u0131pranmaya tabi olan par\u00e7alar\u0131na <\/span>uygulanmaz<\/b>.<\/span><\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"

      M\u00fc\u015fteri hizmetleri ko\u015fullar\u0131 farkl\u0131l\u0131k g\u00f6sterir ve m\u00fc\u015fterilerimizin bulundu\u011fu ve faaliyet g\u00f6sterdi\u011fi co\u011frafi b\u00f6lgeye ba\u011fl\u0131d\u0131r. Buna g\u00f6re, garanti politikalar\u0131 ve y\u00fck\u00fcml\u00fcl\u00fckleri de m\u00fc\u015fterinin konumuna ve operasyonel ba\u011flam\u0131na ba\u011fl\u0131 olarak k\u00fc\u00e7\u00fck farkl\u0131l\u0131klar g\u00f6sterebilir. Hizmetlerin do\u011fru bir \u015fekilde sa\u011flanmas\u0131 i\u00e7in, l\u00fctfen \u015fu anda bulundu\u011funuz b\u00f6lgeyi se\u00e7erek ilerleyin. Garanti kapsam\u0131nda cihaz de\u011fi\u015fimi ve cihaz par\u00e7alar\u0131n\u0131n tam montajl\u0131 mod\u00fcllerle de\u011fi\u015ftirilmesi […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-151562","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/pages\/151562","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/comments?post=151562"}],"version-history":[{"count":2,"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/pages\/151562\/revisions"}],"predecessor-version":[{"id":151629,"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/pages\/151562\/revisions\/151629"}],"wp:attachment":[{"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/media?parent=151562"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}