{"id":150950,"date":"2025-09-24T10:16:00","date_gmt":"2025-09-24T10:16:00","guid":{"rendered":"https:\/\/bas-ip.com\/warranty-policy-europe\/"},"modified":"2025-11-25T11:56:47","modified_gmt":"2025-11-25T11:56:47","slug":"warranty-policy-europe","status":"publish","type":"page","link":"https:\/\/bas-ip.com\/tr\/warranty-policy-europe\/","title":{"rendered":"Garanti Politikas\u0131 (Avrupa)"},"content":{"rendered":"<p data-path-to-node=\"2\">Y\u00fcr\u00fcrl\u00fckte olan politika, cihazlar\u0131n BAS-IP \u015eirket Servis Merkezinde servise al\u0131nmas\u0131n\u0131 ve cihaz par\u00e7alar\u0131n\u0131n m\u00fc\u015fterilere tamamen monte edilmi\u015f mod\u00fcller olarak g\u00f6nderilmesini i\u00e7erir.<\/p>\n<p data-path-to-node=\"3\">Servis taleplerine ili\u015fkin istatistiksel verilere g\u00f6re, sorunlar\u0131n \u00e7o\u011fu donan\u0131m yaz\u0131l\u0131m\u0131 (firmware) g\u00fcncellemeleri veya cihaz\u0131n yeniden yap\u0131land\u0131r\u0131lmas\u0131 yoluyla uzaktan \u00e7\u00f6z\u00fclebilmektedir. Sorununuzu uzaktan \u00e7\u00f6zmeye \u00e7al\u0131\u015fmak i\u00e7in l\u00fctfen a\u015fa\u011f\u0131daki ileti\u015fim kanallar\u0131m\u0131z arac\u0131l\u0131\u011f\u0131yla bizimle ileti\u015fime ge\u00e7in:<\/p>\n<p data-path-to-node=\"4,0,0\"><strong>WhatsApp<\/strong>: <a class=\"ng-star-inserted\" href=\"https:\/\/wa.me\/message\/TQPHTSMDUD6UE1\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwiDqenYlY2RAxUAAAAAHQAAAAAQmAI\">https:\/\/wa.me\/message\/TQPHTSMDUD6UE1<\/a><\/p>\n<p data-path-to-node=\"4,1,0\"><strong>Telegram<\/strong>: <a class=\"ng-star-inserted\" href=\"https:\/\/t.me\/bas_ip_international_support_bot\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwiDqenYlY2RAxUAAAAAHQAAAAAQmQI\">https:\/\/t.me\/bas_ip_international_support_bot<\/a><\/p>\n<p data-path-to-node=\"4,2,0\"><strong>E-posta<\/strong>: <a href=\"mailto:support@bas-ip.com\">support@bas-ip.com<\/a><\/p>\n<p data-path-to-node=\"4,3,0\"><strong>\u00c7al\u0131\u015fma Saatleri<\/strong>: Pazartesiden Cumaya, 06:00\u201322:00 (GMT)<\/p>\n<p data-path-to-node=\"5\">Sorununuz uzaktan \u00e7\u00f6z\u00fclemezse, l\u00fctfen a\u015fa\u011f\u0131da belirtilen prosed\u00fcr\u00fc izleyin:<\/p>\n<p data-path-to-node=\"6,0,0\">&#8211; L\u00fctfen \u00f6nceden a\u015fa\u011f\u0131daki bilgileri haz\u0131rlay\u0131n, zira uzmanlar\u0131m\u0131z sizinle ileti\u015fime ge\u00e7ti\u011finde bunlar\u0131 talep edecektir: <b>cihaz modeli, seri numaras\u0131, talep nedeni, sat\u0131n alma tarihi, olas\u0131 \u015fikayetler ve foto\u011fraflar<\/b>. Bu bilgiler, cihaz\u0131n BAS-IP Servis Merkezine g\u00f6nderilmesi prosed\u00fcr\u00fcn\u00fc veya tamamen monte edilmi\u015f mod\u00fcllerin size g\u00f6nderilmesini ba\u015flatmak i\u00e7in gereklidir.<\/p>\n<p data-path-to-node=\"6,1,0\">&#8211; Sunulan t\u00fcm bilgileri analiz ettikten sonra, bize sa\u011flad\u0131\u011f\u0131n\u0131z ileti\u015fim bilgileri \u00fczerinden sizinle ileti\u015fime ge\u00e7ilecek ve al\u0131nan karar ile at\u0131lacak sonraki ad\u0131mlar (cihaz\u0131n BAS-IP Servis Merkezine g\u00f6nderilmesi veya tamamen monte edilmi\u015f mod\u00fcllerin size g\u00f6nderilmesi gibi) hakk\u0131nda bilgi verilecektir.<\/p>\n<p data-path-to-node=\"6,2,0\">&#8211; Tamamen monte edilmi\u015f mod\u00fcllerin g\u00f6nderilmesi durumunda, bu mod\u00fcller size cihaz\u0131n orijinal olarak sat\u0131n al\u0131nd\u0131\u011f\u0131 partner firmadan sevk edilecektir.<\/p>\n<p data-path-to-node=\"6,3,0\">&#8211; Cihaz\u0131n\u0131z\u0131 BAS-IP Servis Merkezine g\u00f6ndermeniz gerekirse, l\u00fctfen a\u015fa\u011f\u0131daki adresi ve ileti\u015fim bilgilerini kullan\u0131n:<\/p>\n<ul>\n<li>Suchovr\u0161ice 110, 54232, \u00dapice, Czech Republic \/ \u010d.p. 110, 542 32 Suchovr\u0161ice, \u010cesk\u00e1 republika<\/li>\n<li>+420234715332<\/li>\n<li>E-posta: <a href=\"mailto:service@bas-ip.com\">service@bas-ip.com<\/a><\/li>\n<li>\u00c7al\u0131\u015fma Saatleri: Pazartesiden Cumaya, 6:00 AM \u2013 2:00 PM (GMT+0)<\/li>\n<\/ul>\n<p data-path-to-node=\"7\">Cihaz\u0131n\u0131z, <b>m\u00fc\u015fterinin masraflar\u0131<\/b> ile BAS-IP Servis Merkezine g\u00f6nderilecektir. Alternatif olarak, cihaz sat\u0131n ald\u0131\u011f\u0131n\u0131z partner firma arac\u0131l\u0131\u011f\u0131yla BAS-IP Servis Merkezine g\u00f6nderilebilir.<\/p>\n<p data-path-to-node=\"8\">Cihaz\u0131n size BAS-IP Servis Merkezinden g\u00f6nderilmesi durumunda, sevkiyat ya cihaz\u0131n orijinal olarak sat\u0131n al\u0131nd\u0131\u011f\u0131 partner firma arac\u0131l\u0131\u011f\u0131yla ya da do\u011frudan BAS-IP Servis Merkezinden ger\u00e7ekle\u015ftirilecektir.<\/p>\n<p data-path-to-node=\"9\">\u00dcr\u00fcn\u00fcn garanti s\u00fcresi sat\u0131\u015f tarihinden itibaren <b>otuz alt\u0131 (36) ayd\u0131r<\/b>.<\/p>\n<p data-path-to-node=\"10,0,0\"><strong>&#8211;\u00a0<\/strong>Cihazlar\u0131n nakliyesi, sat\u0131c\u0131 taraf\u0131ndan sa\u011flanan <b>orijinal ambalajda<\/b> veya e\u015fde\u011fer koruyucu ve operasyonel \u00f6zelliklere sahip ambalajda yap\u0131lmal\u0131d\u0131r.<\/p>\n<p data-path-to-node=\"10,1,0\">&#8211; Sat\u0131\u015f tarihinden itibaren <b>on iki (12) ayl\u0131k<\/b> s\u0131n\u0131rl\u0131 garanti, g\u00f6mme, y\u00fczeye monte, masa\u00fcst\u00fc montajlar\u0131, ya\u011fmur ve g\u00fcne\u015flikler, d\u00f6ner k\u00f6\u015feler dahil olmak \u00fczere \u00e7e\u015fitli montaj braketleri t\u00fcrleri i\u00e7in ge\u00e7erlidir.<\/p>\n<p data-path-to-node=\"10,2,0\">&#8211; Bu garanti ko\u015fullar\u0131, t\u00fcketicinin ikamet etti\u011fi \u00fclkede ge\u00e7erli olan anayasal ve di\u011fer t\u00fcketici haklar\u0131na <b>ek niteli\u011findedir<\/b> ve bu haklar\u0131 hi\u00e7bir \u015fekilde s\u0131n\u0131rlamaz.<\/p>\n<h3>Garanti Ko\u015fullar\u0131<\/h3>\n<ol>\n<li data-path-to-node=\"13\">BAS-IP&#8217;ye bir RMA talebi g\u00f6nderirken, tam cihaz modeli (rengi dahil), cihaz\u0131n seri numaras\u0131, sat\u0131n alma tarihi ve RMA&#8217;ya yol a\u00e7an sorunun tam ve do\u011fru bir a\u00e7\u0131klamas\u0131yla birlikte talep hakk\u0131nda detayl\u0131 bilgi sa\u011flamak gereklidir.<\/li>\n<li data-path-to-node=\"13\">BAS-IP&#8217;ye veya Servis Merkezine teslimat, <span style=\"font-size: revert; color: initial;\">al\u0131c\u0131n\u0131n sorumlulu\u011funda ve masraflar\u0131 al\u0131c\u0131ya aittir<\/span><span style=\"font-size: revert; color: initial;\">.<\/span><\/li>\n<li data-path-to-node=\"13\">Garanti hizmeti, yaln\u0131zca bu garanti politikas\u0131nda belirtilen garanti s\u00fcresi i\u00e7inde sa\u011flan\u0131r.<\/li>\n<li data-path-to-node=\"13\">Cihaz\u0131n \u00e7al\u0131\u015fabilirli\u011fini geri kazand\u0131rmak i\u00e7in harcanan s\u00fcre, bu garanti politikas\u0131nda belirtilen belirlenmi\u015f garanti s\u00fcresine <span style=\"font-size: revert; color: initial;\">eklenecektir<\/span><span style=\"font-size: revert; color: initial;\">.<\/span><\/li>\n<\/ol>\n<h3>Garanti Ko\u015fullar\u0131n\u0131n \u0130hlali<\/h3>\n<ol>\n<li data-path-to-node=\"19\">Bu garanti ko\u015fullar\u0131, \u00fcr\u00fcn\u00fcn standart veya seri numaralar\u0131n\u0131n de\u011fi\u015ftirilmesi, silinmesi, \u00e7\u0131kar\u0131lmas\u0131 veya okunamayacak hale getirilmesi durumunda ge\u00e7ersiz olacakt\u0131r.<\/li>\n<li data-path-to-node=\"19\">Garanti h\u00fck\u00fcmleri, kullan\u0131m k\u0131lavuzunda belirtilen normal kullan\u0131m kapsam\u0131n\u0131 iyile\u015ftirmek veya geni\u015fletmek amac\u0131yla \u00fcr\u00fcnde herhangi bir modifikasyon, adaptasyon veya de\u011fi\u015fiklik yap\u0131lmas\u0131 durumunda <span style=\"font-size: revert; color: initial;\">ge\u00e7ersiz k\u0131l\u0131nacakt\u0131r<\/span><span style=\"font-size: revert; color: initial;\">.<\/span><\/li>\n<li data-path-to-node=\"19\">\u00dcr\u00fcn\u00fcn ama\u00e7lanan amac\u0131na ayk\u0131r\u0131 olarak veya kullan\u0131c\u0131 ve bak\u0131m talimatlar\u0131yla tutars\u0131z bir \u015fekilde kullan\u0131lmas\u0131 durumunda garanti <span style=\"font-size: revert; color: initial;\">ge\u00e7ersiz olacakt\u0131r<\/span><span style=\"font-size: revert; color: initial;\">.<\/span><\/li>\n<li data-path-to-node=\"19\">Yabanc\u0131 cisimlerin, maddelerin, s\u0131v\u0131lar\u0131n, buharlar\u0131n, a\u015f\u0131nd\u0131r\u0131c\u0131 gazlar\u0131n veya b\u00f6ceklerin kazaen veya kasten \u00fcr\u00fcn\u00fcn i\u00e7 veya d\u0131\u015f k\u0131s\u0131mlar\u0131na s\u0131zmas\u0131 durumunda garanti kapsam\u0131 <span style=\"font-size: revert; color: initial;\">kaybedilecektir<\/span><span style=\"font-size: revert; color: initial;\">.<\/span><\/li>\n<li data-path-to-node=\"19\">\u00dcr\u00fcn\u00fcn di\u011fer sistemlere yanl\u0131\u015f ba\u011flanmas\u0131 veya yanl\u0131\u015f kurulum ve montaj yap\u0131lmas\u0131 durumlar\u0131nda garanti <span style=\"font-size: revert; color: initial;\">ge\u00e7ersiz olacakt\u0131r<\/span><span style=\"font-size: revert; color: initial;\">.<\/span><\/li>\n<li data-path-to-node=\"19\">Bu garanti, \u00fcr\u00fcn\u00fcn entegre edildi\u011fi veya birlikte kullan\u0131ld\u0131\u011f\u0131 <span style=\"font-size: revert; color: initial;\">herhangi bir sistemin maruz kald\u0131\u011f\u0131 kusurlar\u0131 veya hasarlar\u0131 kapsamaz<\/span><span style=\"font-size: revert; color: initial;\">.<\/span><\/li>\n<li data-path-to-node=\"19\">\u00dcr\u00fcnde mekanik hasar, k\u0131r\u0131klar, g\u00f6\u00e7\u00fckler, \u00e7atlaklar, kurcalama belirtileri veya benzeri kusurlar bulunmas\u0131 durumunda garanti <span style=\"font-size: revert; color: initial;\">ge\u00e7ersiz ve h\u00fck\u00fcms\u00fcz<\/span><span style=\"font-size: revert; color: initial;\"> say\u0131lacakt\u0131r.<\/span><\/li>\n<li data-path-to-node=\"19\">Garanti, \u00e7al\u0131\u015fma \u00fclkesinde ge\u00e7erli olan standartlara uyulmamas\u0131ndan kaynaklanan hasarl\u0131 \u00fcr\u00fcnleri <span style=\"font-size: revert; color: initial;\">kapsamaz<\/span><span style=\"font-size: revert; color: initial;\">, buna g\u00fc\u00e7 kayna\u011f\u0131 parametreleri, telekom\u00fcnikasyon, kablolama a\u011flar\u0131 veya di\u011fer d\u0131\u015f fakt\u00f6rlerle ilgili sorunlar da dahildir.<\/span><\/li>\n<li data-path-to-node=\"19\">Garanti kapsam\u0131, do\u011fal afetler, sava\u015f, yang\u0131n, sel, y\u0131ld\u0131r\u0131m, f\u0131rt\u0131nalar, voltaj dalgalanmalar\u0131 veya \u00fcreticinin kontrol\u00fc d\u0131\u015f\u0131ndaki di\u011fer nedenler gibi <span style=\"font-size: revert; color: initial;\">d\u0131\u015f fakt\u00f6rlerden kaynaklanan hasarlar\u0131 hari\u00e7 tutar<\/span><span style=\"font-size: revert; color: initial;\">.<\/span><\/li>\n<li data-path-to-node=\"19\">Yetkisiz servis merkezleri veya bu t\u00fcr onar\u0131mlar\u0131 veya de\u011fi\u015fiklikleri yapma yetkisine sahip olmayan ki\u015fi\/kurulu\u015flar taraf\u0131ndan onar\u0131m veya de\u011fi\u015fiklik giri\u015fiminde bulunulmas\u0131 durumunda garanti <span style=\"font-size: revert; color: initial;\">ge\u00e7ersiz olacakt\u0131r<\/span><span style=\"font-size: revert; color: initial;\">.<\/span><\/li>\n<li data-path-to-node=\"19\">Bu garanti ko\u015fullar\u0131, aksesuarlara (piller, harici g\u00fc\u00e7 kaynaklar\u0131, ba\u011flant\u0131 kablolar\u0131, anahtarl\u0131klar, kartlar, tan\u0131mlay\u0131c\u0131lar dahil ancak bunlarla s\u0131n\u0131rl\u0131 olmamak \u00fczere) veya <span style=\"font-size: revert; color: initial;\">normal a\u015f\u0131nma ve y\u0131pranmaya<\/span><span style=\"font-size: revert; color: initial;\"> tabi olan \u00fcr\u00fcn par\u00e7alar\u0131na <\/span><span style=\"font-size: revert; color: initial;\">uygulanmaz<\/span><span style=\"font-size: revert; color: initial;\">.<\/span><\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"<p>Y\u00fcr\u00fcrl\u00fckte olan politika, cihazlar\u0131n BAS-IP \u015eirket Servis Merkezinde servise al\u0131nmas\u0131n\u0131 ve cihaz par\u00e7alar\u0131n\u0131n m\u00fc\u015fterilere tamamen monte edilmi\u015f mod\u00fcller olarak g\u00f6nderilmesini i\u00e7erir. Servis taleplerine ili\u015fkin istatistiksel verilere g\u00f6re, sorunlar\u0131n \u00e7o\u011fu donan\u0131m yaz\u0131l\u0131m\u0131 (firmware) g\u00fcncellemeleri veya cihaz\u0131n yeniden yap\u0131land\u0131r\u0131lmas\u0131 yoluyla uzaktan \u00e7\u00f6z\u00fclebilmektedir. Sorununuzu uzaktan \u00e7\u00f6zmeye \u00e7al\u0131\u015fmak i\u00e7in l\u00fctfen a\u015fa\u011f\u0131daki ileti\u015fim kanallar\u0131m\u0131z arac\u0131l\u0131\u011f\u0131yla bizimle ileti\u015fime ge\u00e7in: WhatsApp: https:\/\/wa.me\/message\/TQPHTSMDUD6UE1 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-150950","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/pages\/150950","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/comments?post=150950"}],"version-history":[{"count":2,"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/pages\/150950\/revisions"}],"predecessor-version":[{"id":151078,"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/pages\/150950\/revisions\/151078"}],"wp:attachment":[{"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/media?parent=150950"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}