{"id":147597,"date":"2024-05-21T06:47:33","date_gmt":"2024-05-21T06:47:33","guid":{"rendered":"https:\/\/bas-ip.com\/technical-support-policy\/"},"modified":"2025-11-04T11:46:10","modified_gmt":"2025-11-04T11:46:10","slug":"technical-support-policy","status":"publish","type":"page","link":"https:\/\/bas-ip.com\/tr\/technical-support-policy\/","title":{"rendered":"Teknik Destek Politikas\u0131"},"content":{"rendered":"<p><strong>Teknik Destek Politikas\u0131<\/strong><\/p>\n\n\n\n<p>A<strong>BAS-IP Teknik Destek<\/strong> ekibi olarak, m\u00fc\u015fterilerimizin yaz\u0131l\u0131m ve donan\u0131m \u00fcr\u00fcnlerimizi en verimli \u015fekilde kullanmalar\u0131na yard\u0131mc\u0131 olmay\u0131, h\u0131zl\u0131 yan\u0131t ve \u00e7e\u015fitli kendi kendine yard\u0131m se\u00e7enekleriyle destek sa\u011flamay\u0131 ama\u00e7l\u0131yoruz. A\u015fa\u011f\u0131daki hizmetler ve politikalar, bizimle etkile\u015fimleriniz s\u0131ras\u0131nda neler bekleyebilece\u011finizi a\u00e7\u0131klamaktad\u0131r.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Destek Uygunlu\u011fu<\/strong><\/h3>\n\n\n\n<p>Destek, BAS-IP \u00fcr\u00fcnlerinin kullan\u0131m\u0131yla ilgili a\u015fa\u011f\u0131daki alanlar\u0131 kapsar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Donan\u0131m ve yaz\u0131l\u0131m \u00f6zelliklerinin a\u00e7\u0131kl\u0131\u011fa kavu\u015fturulmas\u0131.<\/li>\n\n\n\n<li>Uygulamalar\u0131m\u0131z\u0131n ve cihazlar\u0131m\u0131z\u0131n \u00e7al\u0131\u015fmas\u0131n\u0131n kurulmas\u0131na yard\u0131mc\u0131 olma.<\/li>\n\n\n\n<li>M\u00fc\u015fteriler i\u00e7in cihaz ba\u011flant\u0131 \u015femalar\u0131n\u0131n haz\u0131rlanmas\u0131.<\/li>\n\n\n\n<li><a href=\"https:\/\/basip.atlassian.net\/wiki\/spaces\/HP\/overview?mode=global\" target=\"_blank\" rel=\"noopener\">Wiki\u2019de<\/a> yay\u0131mlanan bilgilerle ilgili sorular\u0131n yan\u0131tlanmas\u0131.<\/li>\n\n\n\n<li>Garanti hizmeti taleplerinin kabul edilmesi.<\/li>\n\n\n\n<li>\u00dcr\u00fcnlerimize ait yaz\u0131l\u0131m s\u00fcr\u00fcmleri hakk\u0131nda bilgi g\u00fcncellemeleri.<\/li>\n\n\n\n<li>\u00c7evrim i\u00e7i e\u011fitimi tamamlad\u0131ktan sonra destek <a href=\"https:\/\/bas-ip.com\/tr\/courses\/\">ekibimizle birlikte e\u011fitim<\/a>.<\/li>\n<\/ul>\n\n\n\n<p><strong>L\u00fctfen dikkat edin:<\/strong> Cihaz kurulumu veya <strong>Link (Selfhost)<\/strong> yaz\u0131l\u0131m\u0131n\u0131n m\u00fc\u015fteriler ad\u0131na kurulumu taraf\u0131m\u0131zca yap\u0131lmaz. Bu i\u015flem m\u00fc\u015fteriler taraf\u0131ndan ba\u011f\u0131ms\u0131z olarak ger\u00e7ekle\u015ftirilir. Destek ekibimiz, belirli ad\u0131mlar hakk\u0131nda rehberlik sa\u011flamak ve talimatlara ra\u011fmen \u00e7al\u0131\u015fmayan bir durumda \u00e7\u00f6z\u00fcm bulmak i\u00e7in yard\u0131mc\u0131 olmaya haz\u0131rd\u0131r.<\/p>\n\n\n\n<p>Destek yaln\u0131zca <strong>donan\u0131m veya yaz\u0131l\u0131m\u0131 do\u011frudan bizden sat\u0131n alan distrib\u00fct\u00f6rlerimize ve i\u015f ortaklar\u0131m\u0131za<\/strong> sunulmaktad\u0131r.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Destek Saatleri ve \u0130leti\u015fim Bilgileri<\/strong><\/h3>\n\n\n\n<p><strong>Destek \u00e7al\u0131\u015fma saatleri:<\/strong><br>Pazartesi \u2013 Cuma, 06:00\u201322:00 (GMT)<\/p>\n\n\n\n<p><strong>Teknik Destek \u0130leti\u015fim Bilgileri:<\/strong><br>Geri arama modu (10 dakika i\u00e7inde sizi arayaca\u011f\u0131z):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ABD m\u00fc\u015fterileri i\u00e7in: +1 914 240 8922<\/li>\n\n\n\n<li>Kanada m\u00fc\u015fterileri i\u00e7in: +1 437 442 9559<\/li>\n\n\n\n<li>Birle\u015fik Krall\u0131k m\u00fc\u015fterileri i\u00e7in: +44 203 807 1441<\/li>\n<\/ul>\n\n\n\n<p><strong>WhatsApp:<\/strong><br><a href=\"https:\/\/wa.me\/message\/TQPHTSMDUD6UE1\" target=\"_blank\" rel=\"noopener\">https:\/\/wa.me\/message\/TQPHTSMDUD6UE1<\/a><\/p>\n\n\n\n<p><strong>Telegram:<\/strong><br><a href=\"https:\/\/t.me\/bas_ip_international_support_bot\" target=\"_blank\">https:\/\/t.me\/bas_ip_international_support_bot<\/a><\/p>\n\n\n\n<p><strong>E-posta:<\/strong><br><a>support@bas-ip.com<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Talep Yan\u0131t S\u00fcresi<\/strong><\/h3>\n\n\n\n<p>Teknik Deste\u011fe bildirilen t\u00fcm talepler ba\u015flang\u0131\u00e7ta bir m\u00fchendis taraf\u0131ndan ele al\u0131n\u0131r; m\u00fchendis, bildirilen sorunu belirlemek ve \u00e7\u00f6zmek i\u00e7in sizinle birlikte \u00e7al\u0131\u015f\u0131r. Sorun m\u00fchendis taraf\u0131ndan \u00e7\u00f6z\u00fclemezse, geli\u015ftiricilere iletilir ve onlar taraf\u0131ndan de\u011ferlendirilir.<\/p>\n\n\n\n<p>A\u015fa\u011f\u0131daki tablo*, <strong>Ortalama \u0130lk Yan\u0131t S\u00fcresi<\/strong> ve <strong>Ortalama \u00c7\u00f6z\u00fcm S\u00fcresi<\/strong> hedeflerini g\u00f6stermektedir:**<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u00d6l\u00e7\u00fct<\/th><th>Hedef<\/th><\/tr><\/thead><tbody><tr><td>Ortalama \u0130lk Yan\u0131t S\u00fcresi<\/td><td>5 dakika<\/td><\/tr><tr><td>Ortalama \u00c7\u00f6z\u00fcm S\u00fcresi<\/td><td>5 saat<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>* Hafta sonlar\u0131 veya resmi tatil g\u00fcnleri dahil de\u011fildir.<br>** Ortalama \u00c7\u00f6z\u00fcm S\u00fcresi \u2014 m\u00fc\u015fterinin destek talebini ilk a\u00e7t\u0131\u011f\u0131 andan, talebin \u00e7\u00f6z\u00fcld\u00fc\u011f\u00fc ana kadar ge\u00e7en s\u00fcredir.<\/p>\n\n\n\n<p>Ortalama \u00e7\u00f6z\u00fcm s\u00fcresi hedefi, problemin niteli\u011fine ve ciddiyetine g\u00f6re belirlenir. Teknik destek dan\u0131\u015fman\u0131, m\u00fc\u015fterinin bildirdi\u011fi sorunu tabloda belirtilen zaman hedefleri i\u00e7inde yan\u0131tlamak ve \u00e7\u00f6zmek i\u00e7in her t\u00fcrl\u00fc \u00e7abay\u0131 g\u00f6sterir.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Sorunlar\u0131n \u00c7\u00f6z\u00fcm\u00fc<\/strong><\/h3>\n\n\n\n<p>Yaz\u0131l\u0131m geli\u015ftirme ve \u00e7al\u0131\u015fma ortamlar\u0131n\u0131n karma\u015f\u0131k do\u011fas\u0131 nedeniyle, <strong>BAS-IP<\/strong> bir problemin \u00e7\u00f6z\u00fclmesi i\u00e7in gereken s\u00fcreye dair garanti veremez.<br>Ancak, t\u00fcm sorunlar\u0131 m\u00fcmk\u00fcn olan en h\u0131zl\u0131 ve etkili \u015fekilde \u00e7\u00f6zmek i\u00e7in elimizden gelenin en iyisini yapar\u0131z.<\/p>","protected":false},"excerpt":{"rendered":"<p>Teknik Destek Politikas\u0131 ABAS-IP Teknik Destek ekibi olarak, m\u00fc\u015fterilerimizin yaz\u0131l\u0131m ve donan\u0131m \u00fcr\u00fcnlerimizi en verimli \u015fekilde kullanmalar\u0131na yard\u0131mc\u0131 olmay\u0131, h\u0131zl\u0131 yan\u0131t ve \u00e7e\u015fitli kendi kendine yard\u0131m se\u00e7enekleriyle destek sa\u011flamay\u0131 ama\u00e7l\u0131yoruz. A\u015fa\u011f\u0131daki hizmetler ve politikalar, bizimle etkile\u015fimleriniz s\u0131ras\u0131nda neler bekleyebilece\u011finizi a\u00e7\u0131klamaktad\u0131r. Destek Uygunlu\u011fu Destek, BAS-IP \u00fcr\u00fcnlerinin kullan\u0131m\u0131yla ilgili a\u015fa\u011f\u0131daki alanlar\u0131 kapsar: L\u00fctfen dikkat edin: Cihaz kurulumu [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-147597","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/pages\/147597","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/comments?post=147597"}],"version-history":[{"count":2,"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/pages\/147597\/revisions"}],"predecessor-version":[{"id":147664,"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/pages\/147597\/revisions\/147664"}],"wp:attachment":[{"href":"https:\/\/bas-ip.com\/tr\/wp-json\/wp\/v2\/media?parent=147597"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}