{"id":150937,"date":"2025-09-24T10:16:00","date_gmt":"2025-09-24T10:16:00","guid":{"rendered":"https:\/\/bas-ip.com\/warranty-policy-europe\/"},"modified":"2025-11-25T11:37:45","modified_gmt":"2025-11-25T11:37:45","slug":"warranty-policy-europe","status":"publish","type":"page","link":"https:\/\/bas-ip.com\/ro\/warranty-policy-europe\/","title":{"rendered":"Politica de Garan\u021bie (Europa)"},"content":{"rendered":"<p data-path-to-node=\"2\">Politica \u00een vigoare implic\u0103 \u00eentre\u021binerea dispozitivelor la Centrul de Service al Companiei BAS-IP \u0219i expedierea pieselor dispozitivelor c\u0103tre clien\u021bi sub form\u0103 de module complet asamblate.<\/p>\n<p data-path-to-node=\"3\">Conform datelor statistice privind cererile de service, majoritatea problemelor pot fi rezolvate de la distan\u021b\u0103 prin actualiz\u0103ri de firmware sau reconfigurarea dispozitivului. Pentru a \u00eencerca s\u0103 rezolva\u021bi problema de la distan\u021b\u0103, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi prin urm\u0103toarele canale de comunicare:<\/p>\n<p data-path-to-node=\"4,0,0\"><strong>WhatsApp<\/strong>: <a class=\"ng-star-inserted\" href=\"https:\/\/wa.me\/message\/TQPHTSMDUD6UE1\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwiDqenYlY2RAxUAAAAAHQAAAAAQsAE\">https:\/\/wa.me\/message\/TQPHTSMDUD6UE1<\/a><\/p>\n<p data-path-to-node=\"4,1,0\"><strong>Telegram<\/strong>: <a class=\"ng-star-inserted\" href=\"https:\/\/t.me\/bas_ip_international_support_bot\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwiDqenYlY2RAxUAAAAAHQAAAAAQsQE\">https:\/\/t.me\/bas_ip_international_support_bot<\/a><\/p>\n<p data-path-to-node=\"4,2,0\"><strong>E-mail<\/strong>: <a href=\"mailto:support@bas-ip.com\">support@bas-ip.com<\/a><\/p>\n<p data-path-to-node=\"4,3,0\"><strong>Program de lucru<\/strong>: De luni p\u00e2n\u0103 vineri, 06:00\u201322:00 (GMT)<\/p>\n<p data-path-to-node=\"5\">Dac\u0103 problema dumneavoastr\u0103 nu poate fi rezolvat\u0103 de la distan\u021b\u0103, v\u0103 rug\u0103m s\u0103 urma\u021bi procedura descris\u0103 mai jos:<\/p>\n<p data-path-to-node=\"6,0,0\">&#8211; V\u0103 rug\u0103m s\u0103 preg\u0103ti\u021bi din timp urm\u0103toarele informa\u021bii, deoarece speciali\u0219tii no\u0219tri le vor solicita la contactare: <b>modelul dispozitivului, num\u0103rul de serie, motivul reclama\u021biei, data achizi\u021biei, orice posibile pl\u00e2ngeri \u0219i fotografii<\/b>. Aceste informa\u021bii sunt necesare pentru a ini\u021bia fie procedura de trimitere a dispozitivului la Centrul de Service BAS-IP, fie pentru expedierea modulelor complet asamblate c\u0103tre dumneavoastr\u0103.<\/p>\n<p data-path-to-node=\"6,1,0\">&#8211; Dup\u0103 analizarea tuturor informa\u021biilor trimise, ve\u021bi fi contactat prin detaliile furnizate \u0219i informat cu privire la decizia luat\u0103 \u0219i pa\u0219ii urm\u0103tori care trebuie \u00eentreprin\u0219i, cum ar fi trimiterea dispozitivului la Centrul de Service BAS-IP sau expedierea modulelor complet asamblate c\u0103tre dumneavoastr\u0103.<\/p>\n<p data-path-to-node=\"6,2,0\">&#8211; \u00cen cazul expedierii modulelor complet asamblate, aceste module v\u0103 vor fi expediate de la compania partener\u0103 de la care a fost cump\u0103rat ini\u021bial dispozitivul.<\/p>\n<p data-path-to-node=\"6,3,0\">&#8211; Dac\u0103 este necesar s\u0103 trimite\u021bi dispozitivul dumneavoastr\u0103 la Centrul de Service BAS-IP, v\u0103 rug\u0103m s\u0103 utiliza\u021bi urm\u0103toarea adres\u0103 \u0219i detalii de contact:<\/p>\n<ul>\n<li>Suchovr\u0161ice 110, 54232, \u00dapice, Czech Republic \/ \u010d.p. 110, 542 32 Suchovr\u0161ice, \u010cesk\u00e1 republika<\/li>\n<li>+420234715332<\/li>\n<li>E-mail: <a href=\"mailto:service@bas-ip.com\">service@bas-ip.com<\/a><\/li>\n<li>Program de lucru: De luni p\u00e2n\u0103 vineri, 6:00 AM p\u00e2n\u0103 la 2:00 PM (GMT+0)<\/li>\n<\/ul>\n<p data-path-to-node=\"7\">Dispozitivul dumneavoastr\u0103 trebuie trimis la Centrul de Service BAS-IP <b>pe cheltuiala clientului<\/b>. Alternativ, dispozitivul poate fi trimis la Centrul de Service BAS-IP prin intermediul companiei partenere de la care a\u021bi achizi\u021bionat dispozitivul.<\/p>\n<p data-path-to-node=\"8\">\u00cen cazul \u00een care dispozitivul este expediat c\u0103tre dumneavoastr\u0103 de la Centrul de Service BAS-IP, expedierea se va realiza fie prin intermediul companiei partenere de la care dispozitivul a fost cump\u0103rat ini\u021bial, fie direct de la Centrul de Service BAS-IP.<\/p>\n<p data-path-to-node=\"9\"><strong>Perioada de garan\u021bie pentru produs este de treizeci \u0219i \u0219ase (36) de luni de la data v\u00e2nz\u0103rii.<\/strong><\/p>\n<p data-path-to-node=\"10,0,0\">&#8211; Transportul dispozitivelor trebuie efectuat \u00een <b>ambalajul original<\/b> furnizat de v\u00e2nz\u0103tor sau \u00een ambalaje cu caracteristici de protec\u021bie \u0219i operare echivalente.<\/p>\n<p data-path-to-node=\"10,1,0\">&#8211; O garan\u021bie limitat\u0103 de <b>dou\u0103sprezece (12) luni<\/b> de la data v\u00e2nz\u0103rii se aplic\u0103 diferitelor tipuri de suporturi de montare, inclusiv suporturi \u00eencastrate, montate pe suprafa\u021b\u0103, monturi de birou, viziere de ploaie \u0219i soare, col\u021buri pivotante.<\/p>\n<p data-path-to-node=\"10,2,0\">&#8211; Aceste condi\u021bii de garan\u021bie sunt <b>suplimentare<\/b> drepturilor constitu\u021bionale \u0219i altor drepturi ale consumatorilor aplicabile \u00een \u021bara de re\u0219edin\u021b\u0103 a consumatorului \u0219i nu limiteaz\u0103 \u00een niciun fel aceste drepturi.<\/p>\n<h3>Condi\u021bii de Garan\u021bie<\/h3>\n<ol>\n<li data-path-to-node=\"13\">La depunerea unei cereri RMA c\u0103tre BAS-IP, este necesar s\u0103 se furnizeze informa\u021bii detaliate despre modelul exact al dispozitivului, inclusiv culoarea acestuia, num\u0103rul de serie al dispozitivului, data achizi\u021biei \u0219i reclama\u021bia cu o descriere complet\u0103 \u0219i precis\u0103 a problemei care a generat RMA.<\/li>\n<li data-path-to-node=\"13\">Livrarea la BAS-IP sau la Centrul s\u0103u de Service este <span style=\"font-size: revert; color: initial;\">responsabilitatea \u0219i pe cheltuiala cump\u0103r\u0103torului<\/span><span style=\"font-size: revert; color: initial;\">.<\/span><\/li>\n<li data-path-to-node=\"13\">Serviciul de garan\u021bie este furnizat numai \u00een perioada de garan\u021bie specificat\u0103 \u00een aceast\u0103 politic\u0103 de garan\u021bie.<\/li>\n<li data-path-to-node=\"13\">Timpul petrecut pentru restabilirea operabilit\u0103\u021bii dispozitivului va fi <span style=\"font-size: revert; color: initial;\">ad\u0103ugat<\/span><span style=\"font-size: revert; color: initial;\"> la perioada de garan\u021bie stabilit\u0103 \u00een aceast\u0103 politic\u0103 de garan\u021bie.<\/span><\/li>\n<\/ol>\n<h3>\u00cenc\u0103lcarea Condi\u021biilor de Garan\u021bie<\/h3>\n<ol>\n<li data-path-to-node=\"19\">Aceste condi\u021bii de garan\u021bie vor fi nule dac\u0103 numerele standard sau de serie ale produsului sunt modificate, \u0219terse, eliminate sau f\u0103cute ilizibile.<\/li>\n<li data-path-to-node=\"19\">Prevederile garan\u021biei vor fi <span style=\"font-size: revert; color: initial;\">invalidat<\/span><span style=\"font-size: revert; color: initial;\"> \u00een cazul oric\u0103ror modific\u0103ri, adapt\u0103ri sau alter\u0103ri ale produsului menite s\u0103 \u00eembun\u0103t\u0103\u021beasc\u0103 sau s\u0103 extind\u0103 domeniul normal de utilizare, a\u0219a cum este specificat \u00een manualul de utilizare.<\/span><\/li>\n<li data-path-to-node=\"19\">Garan\u021bia <span style=\"font-size: revert; color: initial;\">va fi nul\u0103<\/span><span style=\"font-size: revert; color: initial;\"> dac\u0103 produsul este utilizat contrar scopului s\u0103u prev\u0103zut sau \u00eentr-un mod neconform cu instruc\u021biunile de utilizare \u0219i \u00eentre\u021binere.<\/span><\/li>\n<li data-path-to-node=\"19\">Acoperirea garan\u021biei <span style=\"font-size: revert; color: initial;\">va fi pierdut\u0103<\/span><span style=\"font-size: revert; color: initial;\"> dac\u0103 obiecte str\u0103ine, substan\u021be, lichide, vapori, gaze corozive sau insecte se infiltreaz\u0103 \u00een p\u0103r\u021bile interne sau externe ale produsului, fie accidental, fie inten\u021bionat.<\/span><\/li>\n<li data-path-to-node=\"19\">Garan\u021bia <span style=\"font-size: revert; color: initial;\">va fi nul\u0103<\/span><span style=\"font-size: revert; color: initial;\"> \u00een cazurile de conectare necorespunz\u0103toare a produsului la alte sisteme sau de instalare \u0219i montare incorect\u0103.<\/span><\/li>\n<li data-path-to-node=\"19\">Aceast\u0103 garan\u021bie <span style=\"font-size: revert; color: initial;\">nu se extinde<\/span><span style=\"font-size: revert; color: initial;\"> la defectele sau daunele suferite de orice sistem \u00een care produsul a fost integrat sau utilizat \u00eempreun\u0103.<\/span><\/li>\n<li data-path-to-node=\"19\">Garan\u021bia va fi considerat\u0103 <span style=\"font-size: revert; color: initial;\">nevalid\u0103 \u0219i nul\u0103<\/span><span style=\"font-size: revert; color: initial;\"> dac\u0103 produsul prezint\u0103 daune mecanice, ciobiri, zg\u00e2rieturi, fisuri, semne de manipulare sau defecte similare.<\/span><\/li>\n<li data-path-to-node=\"19\">Garan\u021bia <span style=\"font-size: revert; color: initial;\">nu acoper\u0103<\/span><span style=\"font-size: revert; color: initial;\"> produsele deteriorate din cauza nerespect\u0103rii standardelor aplicabile \u00een \u021bara de operare, inclusiv probleme legate de parametrii de alimentare, telecomunica\u021bii, re\u021bele de cablare sau al\u021bi factori externi.<\/span><\/li>\n<li data-path-to-node=\"19\">Acoperirea garan\u021biei <span style=\"font-size: revert; color: initial;\">exclude<\/span><span style=\"font-size: revert; color: initial;\"> daunele rezultate din factori externi, cum ar fi dezastrele naturale, r\u0103zboiul, incendiul, inunda\u021biile, fulgerele, furtunile, fluctua\u021biile de tensiune sau alte cauze care nu sunt sub controlul produc\u0103torului.<\/span><\/li>\n<li data-path-to-node=\"19\">Garan\u021bia <span style=\"font-size: revert; color: initial;\">va fi nul\u0103<\/span><span style=\"font-size: revert; color: initial;\"> dac\u0103 \u00eencerc\u0103rile de reparare sau modificare sunt efectuate de centre de service neautorizate sau de persoane\/organiza\u021bii c\u0103rora le lipse\u0219te autoritatea legal\u0103 de a efectua astfel de repara\u021bii sau modific\u0103ri.<\/span><\/li>\n<li data-path-to-node=\"19\">Aceste condi\u021bii de garan\u021bie <span style=\"font-size: revert; color: initial;\">nu se aplic\u0103<\/span><span style=\"font-size: revert; color: initial;\"> accesoriilor (inclusiv, dar f\u0103r\u0103 a se limita la, baterii, surse de alimentare externe, cabluri de conectare, brelocuri, carduri, identificatori) sau pieselor produsului supuse uzurii normale.<\/span><\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"<p>Politica \u00een vigoare implic\u0103 \u00eentre\u021binerea dispozitivelor la Centrul de Service al Companiei BAS-IP \u0219i expedierea pieselor dispozitivelor c\u0103tre clien\u021bi sub form\u0103 de module complet asamblate. Conform datelor statistice privind cererile de service, majoritatea problemelor pot fi rezolvate de la distan\u021b\u0103 prin actualiz\u0103ri de firmware sau reconfigurarea dispozitivului. Pentru a \u00eencerca s\u0103 rezolva\u021bi problema de la [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-150937","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bas-ip.com\/ro\/wp-json\/wp\/v2\/pages\/150937","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bas-ip.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bas-ip.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/ro\/wp-json\/wp\/v2\/comments?post=150937"}],"version-history":[{"count":2,"href":"https:\/\/bas-ip.com\/ro\/wp-json\/wp\/v2\/pages\/150937\/revisions"}],"predecessor-version":[{"id":151068,"href":"https:\/\/bas-ip.com\/ro\/wp-json\/wp\/v2\/pages\/150937\/revisions\/151068"}],"wp:attachment":[{"href":"https:\/\/bas-ip.com\/ro\/wp-json\/wp\/v2\/media?parent=150937"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}