{"id":147585,"date":"2024-05-21T06:47:33","date_gmt":"2024-05-21T06:47:33","guid":{"rendered":"https:\/\/bas-ip.com\/technical-support-policy\/"},"modified":"2025-11-04T11:36:05","modified_gmt":"2025-11-04T11:36:05","slug":"technical-support-policy","status":"publish","type":"page","link":"https:\/\/bas-ip.com\/ro\/technical-support-policy\/","title":{"rendered":"Politica de Suport Tehnic"},"content":{"rendered":"<p><strong>Politica de Suport Tehnic<\/strong><\/p>\n\n\n\n<p>ALa <strong>BAS-IP Technical Support<\/strong>, scopul nostru este s\u0103 ajut\u0103m clien\u021bii s\u0103 utilizeze \u00een mod optim produsele noastre software \u0219i hardware, oferind asisten\u021b\u0103 prompt\u0103 \u0219i op\u021biuni versatile de autoasisten\u021b\u0103. Urm\u0103toarele servicii \u0219i politici descriu ce pute\u021bi a\u0219tepta de la interac\u021biunile cu noi.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Eligibilitatea pentru Suport<\/strong><\/h3>\n\n\n\n<p>Suportul acoper\u0103 urm\u0103toarele aspecte ale utiliz\u0103rii produselor BAS-IP:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clarificarea specifica\u021biilor hardware \u0219i software.<\/li>\n\n\n\n<li>Asisten\u021b\u0103 la configurarea aplica\u021biilor \u0219i dispozitivelor noastre.<\/li>\n\n\n\n<li>Preg\u0103tirea diagramelor de conexiune a dispozitivelor pentru clien\u021bi.<\/li>\n\n\n\n<li>R\u0103spunsuri la \u00eentreb\u0103ri legate de informa\u021biile publicate pe <a href=\"https:\/\/basip.atlassian.net\/wiki\/spaces\/HP\/overview?mode=global\" target=\"_blank\" rel=\"noopener\">wiki<\/a>.<\/li>\n\n\n\n<li>Acceptarea cererilor pentru servicii \u00een garan\u021bie.<\/li>\n\n\n\n<li>Actualizarea informa\u021biilor despre noile versiuni de software ale produselor noastre.<\/li>\n\n\n\n<li>Instruire cu echipa noastr\u0103 de suport dup\u0103 finalizarea <a href=\"https:\/\/bas-ip.com\/ro\/courses\/\">instruirii online<\/a>.<\/li>\n<\/ul>\n\n\n\n<p><strong>V\u0103 rug\u0103m s\u0103 re\u021bine\u021bi:<\/strong> nu efectu\u0103m configurarea dispozitivelor \u0219i nici instalarea <strong>Link (Selfhost)<\/strong> \u00een numele clien\u021bilor no\u0219tri. Aceste ac\u021biuni sunt efectuate independent de client. Echipa noastr\u0103 de suport este disponibil\u0103 pentru a oferi \u00eendrum\u0103ri privind pa\u0219ii specifici \u0219i pentru a ajuta la rezolvarea problemelor, \u00een cazul \u00een care ceva nu func\u021bioneaz\u0103 conform instruc\u021biunilor.<\/p>\n\n\n\n<p>Suportul este oferit <strong>exclusiv distribuitorilor \u0219i partenerilor<\/strong> care au achizi\u021bionat hardware sau software direct de la noi.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Program \u0219i Contacte Suport<\/strong><\/h3>\n\n\n\n<p><strong>Program de lucru al suportului:<\/strong><br>Luni \u2013 Vineri, 06:00\u201322:00 (GMT)<\/p>\n\n\n\n<p><strong>Contacte Suport Tehnic:<\/strong><br>Apeluri \u00een modul de reapelare (v\u0103 vom suna \u00eenapoi \u00een termen de 10 minute):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clien\u021bi din SUA: +1 914 240 8922<\/li>\n\n\n\n<li>Clien\u021bi din Canada: +1 437 442 9559<\/li>\n\n\n\n<li>Clien\u021bi din Regatul Unit: +44 203 807 1441<\/li>\n<\/ul>\n\n\n\n<p><strong>WhatsApp:<\/strong><br><a href=\"https:\/\/wa.me\/message\/TQPHTSMDUD6UE1\" target=\"_blank\" rel=\"noopener\">https:\/\/wa.me\/message\/TQPHTSMDUD6UE1<\/a><\/p>\n\n\n\n<p><strong>Telegram:<\/strong><br><a href=\"https:\/\/t.me\/bas_ip_international_support_bot\" target=\"_blank\">https:\/\/t.me\/bas_ip_international_support_bot<\/a><\/p>\n\n\n\n<p><strong>Email:<\/strong><br><a>support@bas-ip.com<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Timp de R\u0103spuns la Solicit\u0103ri<\/strong><\/h3>\n\n\n\n<p>Toate solicit\u0103rile trimise c\u0103tre Suportul Tehnic sunt ini\u021bial gestionate de un inginer care colaboreaz\u0103 cu dumneavoastr\u0103 pentru a identifica \u0219i rezolva problema raportat\u0103. Dac\u0103 problema nu poate fi rezolvat\u0103 de inginer, aceasta este transmis\u0103 echipei de dezvoltare, care o va analiza \u0219i lua \u00een considerare.<\/p>\n\n\n\n<p>Tabelul de mai jos* prezint\u0103 obiectivele pentru <strong>Timpul Mediu de Prim R\u0103spuns<\/strong> \u0219i <strong>Timpul Mediu de Rezolvare<\/strong>:**<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>M\u0103sur\u0103<\/th><th>\u021aint\u0103<\/th><\/tr><\/thead><tbody><tr><td>Timpul mediu de prim r\u0103spuns<\/td><td>5 minute<\/td><\/tr><tr><td>Timpul mediu de rezolvare<\/td><td>5 ore<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>* Nu include weekendurile sau alte zile nelucr\u0103toare.<br>** Timpul mediu de rezolvare \u2013 perioada de la deschiderea unui tichet p\u00e2n\u0103 la momentul rezolv\u0103rii acestuia.<\/p>\n\n\n\n<p>Obiectivul pentru timpul mediu de rezolvare depinde de natura \u0219i severitatea problemei. Consultantul de Suport Tehnic depune toate eforturile pentru a r\u0103spunde \u0219i rezolva problema clientului \u00een intervalele de timp stabilite \u00een tabel.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Rezolvarea Problemelor<\/strong><\/h3>\n\n\n\n<p>Datorit\u0103 naturii complexe a dezvolt\u0103rii software-ului \u0219i a mediilor opera\u021bionale, <strong>BAS-IP<\/strong> nu poate garanta durata necesar\u0103 pentru rezolvarea unei probleme. Totu\u0219i, depunem toate eforturile pentru a solu\u021biona problemele c\u00e2t mai rapid posibil.<\/p>","protected":false},"excerpt":{"rendered":"<p>Politica de Suport Tehnic ALa BAS-IP Technical Support, scopul nostru este s\u0103 ajut\u0103m clien\u021bii s\u0103 utilizeze \u00een mod optim produsele noastre software \u0219i hardware, oferind asisten\u021b\u0103 prompt\u0103 \u0219i op\u021biuni versatile de autoasisten\u021b\u0103. Urm\u0103toarele servicii \u0219i politici descriu ce pute\u021bi a\u0219tepta de la interac\u021biunile cu noi. Eligibilitatea pentru Suport Suportul acoper\u0103 urm\u0103toarele aspecte ale utiliz\u0103rii produselor [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-147585","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bas-ip.com\/ro\/wp-json\/wp\/v2\/pages\/147585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bas-ip.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bas-ip.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/ro\/wp-json\/wp\/v2\/comments?post=147585"}],"version-history":[{"count":2,"href":"https:\/\/bas-ip.com\/ro\/wp-json\/wp\/v2\/pages\/147585\/revisions"}],"predecessor-version":[{"id":147654,"href":"https:\/\/bas-ip.com\/ro\/wp-json\/wp\/v2\/pages\/147585\/revisions\/147654"}],"wp:attachment":[{"href":"https:\/\/bas-ip.com\/ro\/wp-json\/wp\/v2\/media?parent=147585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}