How to factory reset a RFID reader of entrance panels?

To factory reset the entrance panels RFID reader, you have to:
1. Turn off the panel.
2. Close 0 and D1 contacts at the Wiegand interface.
3. Turn on the device.
4. Open the contacts after loading.
Be careful that the reset influences only on settings, not firmware.

How to customize sounds at the multi-apartment entrance panels?

You can use any sounds for keys pressing, ringback, door unlock, errors, and emergency on the multi-apartment entrance panels.
A sound file must be with a .wav extension.
Set the parameters according to the screen.

To upload the file with desired sound, you have to:
1. Log in to the device web interface. By default, the username is admin and the password is 123456.
2. Open the Advanced tab and scroll to Custom notifications.
3. Choose what event sound you want to change and tick File.
4. Upload file with .wav extension.
5. Click Submit to save settings.

How to configure displaying a third-party camera at the concierge terminal?

There is an option of displaying an external IP camera instead of a standard device at AM-02 concierge terminal. So while answering the call from a concierge, you will see video from an external camera, not the concierge face.
To do it, you have to:
1. Use RTSP stream of the camera according to its manual.
Example of the URL: rtsp://admin:[email protected]:8554/ch01. It includes the username (admin), user password (123456), – panel IP; 8554 – number of camera access port; ch01 – number of channel.
2. Log in to the device web interface. By default, the username is admin and the password is 123456.
3. Open the Advanced tab.
4. Enter generated at 1st step URL at RTSP feed part. You can add up to 4 RTSP streams.
5. Save settings by clicking Submit.

Is information about people who have accessed through the premises transferred to the common system?

In the web interface of the BAS-IP outdoor panels there is a section “Logs” in which all events are logged. During a break in communication with the server, all events are recorded in the panel memory, and after communication with the server is restored, all information is transmitted to it.

How can a client generate guest access using BAS-IP Link?

You can provide guest access both by contacting the security post and independently, without leaving the apartment. To do this, open the browser built into the BAS-IP monitor, log in to your personal account in BAS-IP Link and generate an access code for further transfer to the guest.

Do outdoor panels record video from cameras in “sleep” mode?

All BAS-IP calling panels broadcast RTSP stream for possible video recording from the camera to the DVR.

What ensures the protection of the intercom system from intruders?

In addition to the ability to set complex passwords for access to the web-based interface, BAS-IP calling panels have built-in software protection, and all databases are encrypted.

How long can the outdoor panels work when the power is turned off?

It all depends on the uninterruptible power supply. You can implement it by connecting a 12 mAh battery to the BAS-IP UPS-DP uninterruptible power supply. This will give 4-5 hours of continuous operation of the BAS-IP outdoor panels (operating time depends on the battery capacity).

Do I need an external IP address for remote access to the doorphone through the application?

If SIP is used to access the monitor through the BAS-IP Intercom application, then an external IP address is not needed, but you need to disable SIP filtering in the network settings of your router.

Is it possible to integrate with a private smart home system?

Yes, we can open the API individually for the client monitor. To do this, send the appropriate request to [email protected]