How to update card reader firmware using BAS-IP UKEY Config?

  1. First, you need to download the app BAS-IP UKEY Config from Google Play or App Store.
  2. For correct Ukey Config work, you must allow access to your location and turn on the Bluetooth function on your phone. When opening the app, the system will ask you to do it.
  3. To update the card reader, you need to download the firmware from the page.
  4. Unzip downloaded file.
  5. Open the BAS-IP UKEY Config app.
  6. Press the search button to find the reader. You have to be very close to the reader.
  7. Choose the card reader for connection and confirm it by pressing the corresponding button.
  8. Enter the installer password and press Save. By default, the password is 123456 or 000000.
  9. Press More in the lower right corner of the main settings screen and Upgrade (if you are an IOS user) or Upgrade at the app’s main screen (if you are an Android user).
  10. Select the unzipped firmware file from the list or folder and press Upgrade.
  11. In a few minutes, you will hear the loading sound of the card reader. It means that the update will be successfully done.

What to do if a panel reads SH-02 fobs with the same code as identifiers?

SH-02 fobs have the same first 3 bytes of number as they contain information about a manufacturer. For correct identifier reading, you need to expand a Wiegand type to 34 or 58. To do it, you will need a panel web interface and the BAS-IP UKEY Config app:

  1. Log in to the device web interface. By default, the username is admin, and the password is 123456.
  2. Open the Access management tab and find the same part of the page.
  3. At the Wiegand type box, choose the necessary type.
  4. Save settings by clicking Submit.
  5. Open the BAS-IP UKEY Config app on a smartphone.
  6. Find the necessary card reader and connect to it.
  7. Enter the installer password and press Save. By default, the password is 123456 or 000000.
  8. At the main settings menu, find the Output interface tab and choose the same Wiegand typeset at the panel web interface. If in the web interface you indicate Wiegand 34 type, Wiegand 34 must be selected for the app.
  9. Press Done to save changes.

In case when viewing the available Wiegand types for the reader, there are no other options in the list except Wiegand 26, and the firmware version is 1.43 or earlier – please, contact BAS-IP service center.  Expanding the Wiegand type requires additional work that only a certified engineer can do.

If your firmware is later than 1.43, you can update the reader firmware yourself.


How to factory reset a RFID reader of entrance panels?

To factory reset the entrance panels RFID reader, you have to:
1. Turn off the panel.
2. Close 0 and D1 contacts at the Wiegand interface.
3. Turn on the device.
4. Open the contacts after loading.
Be careful that the reset influences only on settings, not firmware.

How to customize sounds at the multi-apartment entrance panels?

You can use any sounds for keys pressing, ringback, door unlock, errors, and emergency on the multi-apartment entrance panels.
A sound file must be with a .wav extension.
Set the parameters according to the screen.

To upload the file with desired sound, you have to:
1. Log in to the device web interface. By default, the username is admin and the password is 123456.
2. Open the Advanced tab and scroll to Custom notifications.
3. Choose what event sound you want to change and tick File.
4. Upload file with .wav extension.
5. Click Submit to save settings.

How to configure displaying a third-party camera at the concierge terminal?

There is an option of displaying an external IP camera instead of a standard device at AM-02 concierge terminal. So while answering the call from a concierge, you will see video from an external camera, not the concierge face.
To do it, you have to:
1. Use RTSP stream of the camera according to its manual.
Example of the URL: rtsp://admin:[email protected]:8554/ch01. It includes the username (admin), user password (123456), – panel IP; 8554 – number of camera access port; ch01 – number of channel.
2. Log in to the device web interface. By default, the username is admin and the password is 123456.
3. Open the Advanced tab.
4. Enter generated at 1st step URL at RTSP feed part. You can add up to 4 RTSP streams.
5. Save settings by clicking Submit.

Is information about people who have accessed through the premises transferred to the common system?

In the web interface of the BAS-IP outdoor panels there is a section “Logs” in which all events are logged. During a break in communication with the server, all events are recorded in the panel memory, and after communication with the server is restored, all information is transmitted to it.

How can a client generate guest access using BAS-IP Link?

You can provide guest access both by contacting the security post and independently, without leaving the apartment. To do this, open the browser built into the BAS-IP monitor, log in to your personal account in BAS-IP Link and generate an access code for further transfer to the guest.

Do outdoor panels record video from cameras in “sleep” mode?

All BAS-IP calling panels broadcast RTSP stream for possible video recording from the camera to the DVR.

What ensures the protection of the intercom system from intruders?

In addition to the ability to set complex passwords for access to the web-based interface, BAS-IP calling panels have built-in software protection, and all databases are encrypted.

How long can the outdoor panels work when the power is turned off?

It all depends on the uninterruptible power supply. You can implement it by connecting a 12 mAh battery to the BAS-IP UPS-DP uninterruptible power supply. This will give 4-5 hours of continuous operation of the BAS-IP outdoor panels (operating time depends on the battery capacity).