{"id":147575,"date":"2024-05-21T06:47:33","date_gmt":"2024-05-21T06:47:33","guid":{"rendered":"https:\/\/bas-ip.com\/technical-support-policy\/"},"modified":"2025-11-04T11:26:35","modified_gmt":"2025-11-04T11:26:35","slug":"technical-support-policy","status":"publish","type":"page","link":"https:\/\/bas-ip.com\/lv\/technical-support-policy\/","title":{"rendered":"Tehnisk\u0101 atbalsta politika"},"content":{"rendered":"<p><strong>Tehnisk\u0101 atbalsta politika<\/strong><\/p>\n\n\n\n<p>BAS-IP tehnisk\u0101 atbalsta komanda cen\u0161as pal\u012bdz\u0113t klientiem optim\u0101li izmantot m\u016bsu programmat\u016bras un aparat\u016bras produktus, nodro\u0161inot atsauc\u012bgu pal\u012bdz\u012bbu un daudzveid\u012bgas pa\u0161pal\u012bdz\u012bbas iesp\u0113jas. T\u0101l\u0101k nor\u0101d\u012btie pakalpojumi un politikas apraksta, ko j\u016bs varat sagaid\u012bt no sadarb\u012bbas ar mums.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Atbalsta pieejam\u012bba<\/strong><\/h3>\n\n\n\n<p>Atbalsts aptver \u0161\u0101dus BAS-IP produktu izmanto\u0161anas aspektus:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Aparat\u016bras un programmat\u016bras specifik\u0101ciju preciz\u0113\u0161ana.<\/li>\n\n\n\n<li>Pal\u012bdz\u012bba m\u016bsu lietot\u0146u un ier\u012b\u010du darb\u012bbas iestat\u012b\u0161an\u0101.<\/li>\n\n\n\n<li>Ier\u012b\u010du piesl\u0113guma sh\u0113mu sagatavo\u0161ana klientiem.<\/li>\n\n\n\n<li>Jaut\u0101jumu atbildes par inform\u0101ciju, kas ievietota <a href=\"https:\/\/basip.atlassian.net\/wiki\/spaces\/HP\/overview?mode=global\" target=\"_blank\" rel=\"noopener\">wiki<\/a>.<\/li>\n\n\n\n<li>Garantijas servisa piepras\u012bjumu pie\u0146em\u0161ana.<\/li>\n\n\n\n<li>Inform\u0101cijas atjaunin\u0101\u0161ana par m\u016bsu produktu programmat\u016bras laidieniem.<\/li>\n\n\n\n<li>Apm\u0101c\u012bba ar m\u016bsu atbalsta komandu p\u0113c <a href=\"https:\/\/bas-ip.com\/lv\/courses\/\">tie\u0161saistes apm\u0101c\u012bbas pabeig\u0161anas<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>L\u016bdzu, \u0146emiet v\u0113r\u0101, ka m\u0113s neveicam ier\u012b\u010du konfigur\u0113\u0161anu vai Link (Selfhost) instal\u0113\u0161anu klientu v\u0101rd\u0101. \u0160\u012bs darb\u012bbas klients veic patst\u0101v\u012bgi. M\u016bsu atbalsta komanda ir pieejama, lai sniegtu nor\u0101des par konkr\u0113tiem so\u013ciem un pal\u012bdz\u0113tu risin\u0101t probl\u0113mas, ja kaut kas nedarbojas atbilsto\u0161i instrukcij\u0101m.<\/p>\n\n\n\n<p>Atbalsts tiek nodro\u0161in\u0101ts tikai m\u016bsu izplat\u012bt\u0101jiem un partneriem, kuri ir ieg\u0101d\u0101ju\u0161ies aparat\u016bru vai programmat\u016bru tie\u0161i no mums.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Atbalsta darba laiks un kontakti<\/strong><\/h3>\n\n\n\n<p><strong>Darba laiks:<\/strong><br>Pirmdiena\u2013Piektdiena, 06:00\u201322:00 (GMT)<\/p>\n\n\n\n<p><strong>Tehnisk\u0101 atbalsta kontakti:<\/strong><br>Zvana re\u017e\u012bms ar atzvanu (m\u0113s jums piezvan\u012bsim atpaka\u013c 10 min\u016b\u0161u laik\u0101)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Klientiem no ASV: +1 914 240 8922<\/li>\n\n\n\n<li>Klientiem no Kan\u0101das: +1 437 442 9559<\/li>\n\n\n\n<li>Klientiem no Apvienot\u0101s Karalistes: +44 203 807 1441<\/li>\n<\/ul>\n\n\n\n<p><strong>WhatsApp:<\/strong><br><a href=\"https:\/\/wa.me\/message\/TQPHTSMDUD6UE1\" target=\"_blank\" rel=\"noopener\">https:\/\/wa.me\/message\/TQPHTSMDUD6UE1<\/a><\/p>\n\n\n\n<p><strong>Telegram:<\/strong><br><a href=\"https:\/\/t.me\/bas_ip_international_support_bot\" target=\"_blank\">https:\/\/t.me\/bas_ip_international_support_bot<\/a><\/p>\n\n\n\n<p><strong>E-pasts:<\/strong><br><a>support@bas-ip.com<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Reakcijas laiks uz probl\u0113m\u0101m<\/strong><\/h3>\n\n\n\n<p>Visus tehniskajam atbalstam iesniegtos piepras\u012bjumus s\u0101kotn\u0113ji apstr\u0101d\u0101 in\u017eenieris, kur\u0161 sadarbojas ar jums, lai noteiktu un atrisin\u0101tu zi\u0146oto probl\u0113mu. Ja in\u017eenieris to nevar atrisin\u0101t, piepras\u012bjums tiek nodots izstr\u0101d\u0101t\u0101jiem, kuri to izskata.<\/p>\n\n\n\n<p>Zem\u0101k redzamaj\u0101 tabul\u0101* nor\u0101d\u012bti <strong>vid\u0113j\u0101 pirm\u0101s atbildes laika<\/strong> un <strong>vid\u0113j\u0101 probl\u0113mas atrisin\u0101\u0161anas laika<\/strong> m\u0113r\u0137i:**<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Metrika<\/th><th>M\u0113r\u0137is<\/th><\/tr><\/thead><tbody><tr><td>Vid\u0113jais pirmais atbildes laiks<\/td><td>5 min\u016btes<\/td><\/tr><tr><td>Vid\u0113jais atrisin\u0101\u0161anas laiks<\/td><td>5 stundas<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>* Neietver ned\u0113\u013cas nogales un citas br\u012bvdienas.<br>** Vid\u0113jais atrisin\u0101\u0161anas laiks \u2013 laika periods no br\u012b\u017ea, kad klients pirmo reizi atver piepras\u012bjuma bi\u013ceti, l\u012bdz br\u012bdim, kad t\u0101 ir atrisin\u0101ta.<\/p>\n\n\n\n<p>Vid\u0113jais atrisin\u0101\u0161anas laiks ir atkar\u012bgs no probl\u0113mas rakstura un nopietn\u012bbas. Tehnisk\u0101 atbalsta speci\u0101lists dara visu iesp\u0113jamo, lai atbild\u0113tu un atrisin\u0101tu klienta probl\u0113mu noteiktajos termi\u0146os.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Probl\u0113mu risin\u0101\u0161ana<\/strong><\/h3>\n\n\n\n<p>\u0145emot v\u0113r\u0101 programmat\u016bras izstr\u0101des un darb\u012bbas vides sare\u017e\u0123\u012bto raksturu, BAS-IP nevar garant\u0113t prec\u012bzu probl\u0113mas atrisin\u0101\u0161anas laiku. M\u0113s dar\u0101m visu iesp\u0113jamo, lai probl\u0113mas tiktu atrisin\u0101tas p\u0113c iesp\u0113jas \u0101tr\u0101k.<\/p>","protected":false},"excerpt":{"rendered":"<p>Tehnisk\u0101 atbalsta politika BAS-IP tehnisk\u0101 atbalsta komanda cen\u0161as pal\u012bdz\u0113t klientiem optim\u0101li izmantot m\u016bsu programmat\u016bras un aparat\u016bras produktus, nodro\u0161inot atsauc\u012bgu pal\u012bdz\u012bbu un daudzveid\u012bgas pa\u0161pal\u012bdz\u012bbas iesp\u0113jas. T\u0101l\u0101k nor\u0101d\u012btie pakalpojumi un politikas apraksta, ko j\u016bs varat sagaid\u012bt no sadarb\u012bbas ar mums. Atbalsta pieejam\u012bba Atbalsts aptver \u0161\u0101dus BAS-IP produktu izmanto\u0161anas aspektus: L\u016bdzu, \u0146emiet v\u0113r\u0101, ka m\u0113s neveicam ier\u012b\u010du konfigur\u0113\u0161anu [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-147575","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bas-ip.com\/lv\/wp-json\/wp\/v2\/pages\/147575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bas-ip.com\/lv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bas-ip.com\/lv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/lv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/lv\/wp-json\/wp\/v2\/comments?post=147575"}],"version-history":[{"count":2,"href":"https:\/\/bas-ip.com\/lv\/wp-json\/wp\/v2\/pages\/147575\/revisions"}],"predecessor-version":[{"id":147645,"href":"https:\/\/bas-ip.com\/lv\/wp-json\/wp\/v2\/pages\/147575\/revisions\/147645"}],"wp:attachment":[{"href":"https:\/\/bas-ip.com\/lv\/wp-json\/wp\/v2\/media?parent=147575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}