{"id":147577,"date":"2024-05-21T06:47:33","date_gmt":"2024-05-21T06:47:33","guid":{"rendered":"https:\/\/bas-ip.com\/technical-support-policy\/"},"modified":"2025-11-04T11:29:03","modified_gmt":"2025-11-04T11:29:03","slug":"technical-support-policy","status":"publish","type":"page","link":"https:\/\/bas-ip.com\/lt\/technical-support-policy\/","title":{"rendered":"Technin\u0117s pagalbos politika"},"content":{"rendered":"<p><strong>Technin\u0117s pagalbos politika<\/strong><\/p>\n\n\n\n<p>\u201eBAS-IP\u201c technin\u0117s pagalbos komanda siekia pad\u0117ti klientams optimaliai naudotis m\u016bs\u0173 programin\u0117s ir aparatin\u0117s \u012frangos produktais, teikdama greit\u0105 pagalb\u0105 ir \u012fvairias savipagalbos galimybes. Toliau pateikiamos paslaugos ir taisykl\u0117s apib\u016bdina, ko galite tik\u0117tis bendraudami su mumis.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Pagalbos teikimo s\u0105lygos<\/strong><\/h3>\n\n\n\n<p>Pagalba apima \u0161iuos \u201eBAS-IP\u201c produkt\u0173 naudojimo aspektus:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Aparatin\u0117s ir programin\u0117s \u012frangos specifikacij\u0173 paai\u0161kinimas.<\/li>\n\n\n\n<li>Pagalba nustatant m\u016bs\u0173 program\u0173 ir \u012frengini\u0173 veikim\u0105.<\/li>\n\n\n\n<li>\u012erengini\u0173 prijungimo schem\u0173 paruo\u0161imas klientams.<\/li>\n\n\n\n<li>Atsakymai \u012f klausimus, susijusius su informacija, pateikta \u201e<a href=\"https:\/\/basip.atlassian.net\/wiki\/spaces\/HP\/overview?mode=global\" target=\"_blank\" rel=\"noopener\">wiki<\/a>\u201c puslapyje.<\/li>\n\n\n\n<li>Garantinio aptarnavimo u\u017eklaus\u0173 pri\u0117mimas.<\/li>\n\n\n\n<li>Informacijos apie m\u016bs\u0173 produkt\u0173 programin\u0117s \u012frangos leidimus atnaujinimas.<\/li>\n\n\n\n<li>Mokymai su m\u016bs\u0173 technin\u0117s pagalbos <a href=\"https:\/\/bas-ip.com\/lt\/courses\/\">komanda po internetini\u0173 mokym\u0173 pabaigos<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>Atkreipkite d\u0117mes\u012f, kad mes neatliekame \u012frengini\u0173 nustatymo ar \u201eLink (Selfhost)\u201c diegimo klient\u0173 vardu. Tai klientas atlieka savaranki\u0161kai. M\u016bs\u0173 technin\u0117s pagalbos komanda yra pasiruo\u0161usi pad\u0117ti pateikdama gaires d\u0117l konkre\u010di\u0173 \u017eingsni\u0173 ir pad\u0117ti i\u0161spr\u0119sti problemas, jei ka\u017ekas neveikia pagal instrukcijas.<\/p>\n\n\n\n<p>Pagalba teikiama tik m\u016bs\u0173 platintojams ir partneriams, kurie \u012fsigijo aparatin\u0119 ar programin\u0119 \u012frang\u0105 tiesiogiai i\u0161 m\u016bs\u0173.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Pagalbos darbo valandos ir kontaktai<\/strong><\/h3>\n\n\n\n<p><strong>Darbo laikas:<\/strong><br>Pirmadienis \u2013 Penktadienis, 06:00\u201322:00 (GMT)<\/p>\n\n\n\n<p><strong>Technin\u0117s pagalbos kontaktai:<\/strong><br>Skambu\u010diai atgaliniu re\u017eimu (mes jums perskambinsime per 10 minu\u010di\u0173)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Klientams i\u0161 JAV: +1 914 240 8922<\/li>\n\n\n\n<li>Klientams i\u0161 Kanados: +1 437 442 9559<\/li>\n\n\n\n<li>Klientams i\u0161 Jungtin\u0117s Karalyst\u0117s: +44 203 807 1441<\/li>\n<\/ul>\n\n\n\n<p><strong>WhatsApp:<\/strong><br><a href=\"https:\/\/wa.me\/message\/TQPHTSMDUD6UE1\" target=\"_blank\" rel=\"noopener\">https:\/\/wa.me\/message\/TQPHTSMDUD6UE1<\/a><\/p>\n\n\n\n<p><strong>Telegram:<\/strong><br><a href=\"https:\/\/t.me\/bas_ip_international_support_bot\" target=\"_blank\">https:\/\/t.me\/bas_ip_international_support_bot<\/a><\/p>\n\n\n\n<p><strong>El. pa\u0161tas:<\/strong><br><a>support@bas-ip.com<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Reagavimo \u012f u\u017eklausas laikas<\/strong><\/h3>\n\n\n\n<p>Visas techninei pagalbai pateiktas u\u017eklausas i\u0161 prad\u017ei\u0173 nagrin\u0117ja in\u017einierius, kuris dirba su jumis, kad nustatyt\u0173 ir i\u0161spr\u0119st\u0173 j\u016bs\u0173 nurodyt\u0105 problem\u0105. Jei in\u017einierius negali i\u0161spr\u0119sti u\u017eklausos, jis perduoda j\u0105 k\u016br\u0117jams, kurie j\u0105 \u012fvertina ir sprend\u017eia.<\/p>\n\n\n\n<p>Toliau pateiktoje lentel\u0117je* nurodyti <strong>vidutinio pirmojo atsakymo laiko<\/strong> ir <strong>vidutinio problemos sprendimo laiko<\/strong> tikslai:**<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Rodiklis<\/th><th>Tikslas<\/th><\/tr><\/thead><tbody><tr><td>Vidutinis pirmasis atsakymo laikas<\/td><td>5 minut\u0117s<\/td><\/tr><tr><td>Vidutinis sprendimo laikas<\/td><td>5 valandos<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>* Neapima savaitgali\u0173 ir kit\u0173 nedarbo dien\u0173.<br>** Vidutinis sprendimo laikas \u2013 laikas nuo momento, kai klientas pirm\u0105 kart\u0105 pateik\u0117 u\u017eklaus\u0105, iki jos i\u0161sprendimo.<\/p>\n\n\n\n<p>Vidutinio sprendimo laiko tikslas priklauso nuo problemos pob\u016bd\u017eio ir sud\u0117tingumo. Technin\u0117s pagalbos specialistas deda visas pastangas, kad atsakyt\u0173 ir i\u0161spr\u0119st\u0173 kliento problem\u0105 per lentel\u0117je nurodytus terminus.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Problemos sprendimas<\/strong><\/h3>\n\n\n\n<p>Atsi\u017evelgiant \u012f sud\u0117ting\u0105 programin\u0117s \u012frangos k\u016brimo ir veikimo aplink\u0173 pob\u016bd\u012f, \u201eBAS-IP\u201c negali garantuoti konkretaus problemos sprendimo laiko. Mes dedame visas pastangas, kad problemos b\u016bt\u0173 i\u0161spr\u0119stos kuo grei\u010diau.<\/p>","protected":false},"excerpt":{"rendered":"<p>Technin\u0117s pagalbos politika \u201eBAS-IP\u201c technin\u0117s pagalbos komanda siekia pad\u0117ti klientams optimaliai naudotis m\u016bs\u0173 programin\u0117s ir aparatin\u0117s \u012frangos produktais, teikdama greit\u0105 pagalb\u0105 ir \u012fvairias savipagalbos galimybes. Toliau pateikiamos paslaugos ir taisykl\u0117s apib\u016bdina, ko galite tik\u0117tis bendraudami su mumis. Pagalbos teikimo s\u0105lygos Pagalba apima \u0161iuos \u201eBAS-IP\u201c produkt\u0173 naudojimo aspektus: Atkreipkite d\u0117mes\u012f, kad mes neatliekame \u012frengini\u0173 nustatymo ar [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-147577","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bas-ip.com\/lt\/wp-json\/wp\/v2\/pages\/147577","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bas-ip.com\/lt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bas-ip.com\/lt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/lt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/lt\/wp-json\/wp\/v2\/comments?post=147577"}],"version-history":[{"count":2,"href":"https:\/\/bas-ip.com\/lt\/wp-json\/wp\/v2\/pages\/147577\/revisions"}],"predecessor-version":[{"id":147647,"href":"https:\/\/bas-ip.com\/lt\/wp-json\/wp\/v2\/pages\/147577\/revisions\/147647"}],"wp:attachment":[{"href":"https:\/\/bas-ip.com\/lt\/wp-json\/wp\/v2\/media?parent=147577"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}