{"id":147567,"date":"2024-05-21T06:47:33","date_gmt":"2024-05-21T06:47:33","guid":{"rendered":"https:\/\/bas-ip.com\/technical-support-policy\/"},"modified":"2025-11-03T12:18:47","modified_gmt":"2025-11-03T12:18:47","slug":"technical-support-policy","status":"publish","type":"page","link":"https:\/\/bas-ip.com\/hu\/technical-support-policy\/","title":{"rendered":"M\u0171szaki T\u00e1mogat\u00e1si Szab\u00e1lyzat"},"content":{"rendered":"<p><strong>M\u0171szaki T\u00e1mogat\u00e1si Szab\u00e1lyzat<\/strong><\/p>\n\n\n\n<p>A <strong>BAS-IP M\u0171szaki T\u00e1mogat\u00e1sn\u00e1l<\/strong> c\u00e9lunk, hogy seg\u00edts\u00fck \u00fcgyfeleinket a szoftver- \u00e9s hardverterm\u00e9keink optim\u00e1lis haszn\u00e1lat\u00e1ban, gyors t\u00e1mogat\u00e1st \u00e9s sokoldal\u00fa \u00f6nseg\u00edt\u0151 lehet\u0151s\u00e9geket biztos\u00edtva. Az al\u00e1bbi szolg\u00e1ltat\u00e1sok \u00e9s ir\u00e1nyelvek ismertetik, mire sz\u00e1m\u00edthat az interakci\u00f3 sor\u00e1n vel\u00fcnk.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>T\u00e1mogat\u00e1si jogosults\u00e1g<\/strong><\/h3>\n\n\n\n<p>A t\u00e1mogat\u00e1s a k\u00f6vetkez\u0151 ter\u00fcleteket foglalja mag\u00e1ban a BAS-IP term\u00e9kek haszn\u00e1lata sor\u00e1n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hardver- \u00e9s szoftverspecifik\u00e1ci\u00f3k tiszt\u00e1z\u00e1sa.<\/li>\n\n\n\n<li>Seg\u00edts\u00e9g az alkalmaz\u00e1sok \u00e9s eszk\u00f6z\u00f6k m\u0171k\u00f6d\u00e9s\u00e9nek be\u00e1ll\u00edt\u00e1s\u00e1ban.<\/li>\n\n\n\n<li>Eszk\u00f6zkapcsolati diagramok k\u00e9sz\u00edt\u00e9se az \u00fcgyfelek sz\u00e1m\u00e1ra.<\/li>\n\n\n\n<li>A <a href=\"https:\/\/basip.atlassian.net\/wiki\/spaces\/HP\/overview?mode=global\" target=\"_blank\" rel=\"noopener\">wiki-n<\/a> k\u00f6zz\u00e9tett inform\u00e1ci\u00f3kkal kapcsolatos k\u00e9rd\u00e9sek megv\u00e1laszol\u00e1sa.<\/li>\n\n\n\n<li>Garanci\u00e1lis szolg\u00e1ltat\u00e1sok k\u00e9relm\u00e9nek elfogad\u00e1sa.<\/li>\n\n\n\n<li>Inform\u00e1ci\u00f3k friss\u00edt\u00e9se term\u00e9keink szoftverkiad\u00e1sair\u00f3l.<\/li>\n\n\n\n<li>K\u00e9pz\u00e9s a t\u00e1mogat\u00e1si csapatunkkal az <a href=\"https:\/\/bas-ip.com\/hu\/courses\/\">online k\u00e9pz\u00e9s<\/a> befejez\u00e9se ut\u00e1n.<\/li>\n<\/ul>\n\n\n\n<p>K\u00e9rj\u00fck, vegye figyelembe, hogy <strong>nem v\u00e9gezz\u00fck el az eszk\u00f6z\u00f6k be\u00e1ll\u00edt\u00e1s\u00e1t, \u00e9s nem telep\u00edtj\u00fck a Link (Selfhost) programot az \u00fcgyfeleink nev\u00e9ben<\/strong>. Ezt az \u00fcgyf\u00e9l \u00f6n\u00e1ll\u00f3an v\u00e9gzi el. T\u00e1mogat\u00e1si csapatunk rendelkez\u00e9sre \u00e1ll, hogy \u00fatmutat\u00e1st ny\u00fajtson a konkr\u00e9t l\u00e9p\u00e9sekhez \u00e9s seg\u00edtsen a probl\u00e9m\u00e1k megold\u00e1s\u00e1ban, ha valami nem m\u0171k\u00f6dik az utas\u00edt\u00e1soknak megfelel\u0151en.<\/p>\n\n\n\n<p>A t\u00e1mogat\u00e1s <strong>kiz\u00e1r\u00f3lag azoknak a forgalmaz\u00f3knak \u00e9s partnereknek \u00e9rhet\u0151 el<\/strong>, akik k\u00f6zvetlen\u00fcl t\u0151l\u00fcnk v\u00e1s\u00e1roltak hardvert vagy szoftvert.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>T\u00e1mogat\u00e1si id\u0151 \u00e9s kapcsolattart\u00e1s<\/strong><\/h3>\n\n\n\n<p><strong>T\u00e1mogat\u00e1si munkarend:<\/strong><br>H\u00e9tf\u0151t\u0151l p\u00e9ntekig, 06:00\u201322:00 (GMT)<\/p>\n\n\n\n<p><strong>M\u0171szaki t\u00e1mogat\u00e1s el\u00e9rhet\u0151s\u00e9gei:<\/strong><br>Visszah\u00edv\u00e1s m\u00f3d (10 percen bel\u00fcl visszah\u00edvjuk \u00d6nt):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>USA \u00fcgyfelek: +1 914 240 8922<\/li>\n\n\n\n<li>Kanadai \u00fcgyfelek: +1 437 442 9559<\/li>\n\n\n\n<li>Egyes\u00fclt Kir\u00e1lys\u00e1g \u00fcgyfelei: +44 203 807 1441<\/li>\n<\/ul>\n\n\n\n<p><strong>WhatsApp:<\/strong><br><a href=\"https:\/\/wa.me\/message\/TQPHTSMDUD6UE1\" target=\"_blank\" rel=\"noopener\">https:\/\/wa.me\/message\/TQPHTSMDUD6UE1<\/a><\/p>\n\n\n\n<p><strong>Telegram:<\/strong><br><a href=\"https:\/\/t.me\/bas_ip_international_support_bot\" target=\"_blank\">https:\/\/t.me\/bas_ip_international_support_bot<\/a><\/p>\n\n\n\n<p><strong>Email:<\/strong><br><a>support@bas-ip.com<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>K\u00e9r\u00e9sre t\u00f6rt\u00e9n\u0151 reag\u00e1l\u00e1s ideje<\/strong><\/h3>\n\n\n\n<p>A M\u0171szaki T\u00e1mogat\u00e1shoz \u00e9rkez\u0151 \u00f6sszes k\u00e9rd\u00e9st kezdetben egy m\u00e9rn\u00f6k kezeli, aki \u00d6nnel egy\u00fctt dolgozik a jelentett k\u00e9r\u00e9s azonos\u00edt\u00e1s\u00e1n \u00e9s megold\u00e1s\u00e1n. Ha a m\u00e9rn\u00f6k nem tudja megoldani a k\u00e9r\u00e9st, tov\u00e1bb\u00edthatja azt a fejleszt\u0151knek, akik figyelembe veszik azt.<\/p>\n\n\n\n<p>Az al\u00e1bbi t\u00e1bl\u00e1zat* mutatja az <strong>\u00e1tlagos els\u0151 v\u00e1laszid\u0151<\/strong> \u00e9s az <strong>\u00e1tlagos megold\u00e1si id\u0151<\/strong> c\u00e9l\u00e9rt\u00e9keit:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Mutat\u00f3<\/th><th>C\u00e9l<\/th><\/tr><\/thead><tbody><tr><td>\u00c1tlagos els\u0151 v\u00e1laszid\u0151<\/td><td>5 perc<\/td><\/tr><tr><td>\u00c1tlagos megold\u00e1si id\u0151<\/td><td>5 \u00f3ra<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>* Nem tartalmazza a h\u00e9tv\u00e9g\u00e9ket \u00e9s egy\u00e9b nem munkanapokat.<br>** \u00c1tlagos megold\u00e1si id\u0151 \u2013 az az id\u0151tartam, amely az \u00fcgyf\u00e9l \u00e1ltal a jegy els\u0151 megnyit\u00e1s\u00e1t\u00f3l a jegy megold\u00e1s\u00e1ig telik el.<\/p>\n\n\n\n<p>Az \u00e1tlagos megold\u00e1si id\u0151 c\u00e9lja a probl\u00e9ma jelleg\u00e9t\u0151l \u00e9s s\u00falyoss\u00e1g\u00e1t\u00f3l f\u00fcgg. A M\u0171szaki T\u00e1mogat\u00e1si tan\u00e1csad\u00f3 minden t\u0151le telhet\u0151t megtesz, hogy a jelentett \u00fcgyf\u00e9l probl\u00e9m\u00e1j\u00e1t a t\u00e1bl\u00e1zatban meghat\u00e1rozott id\u0151kereten bel\u00fcl v\u00e1laszolja meg \u00e9s oldja meg.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Probl\u00e9mamegold\u00e1s<\/strong><\/h3>\n\n\n\n<p>A szoftverfejleszt\u00e9s \u00e9s a m\u0171k\u00f6d\u00e9si k\u00f6rnyezetek \u00f6sszetett jellege miatt a <strong>BAS-IP nem tudja garant\u00e1lni<\/strong>, mennyi id\u0151be telik egy probl\u00e9ma megold\u00e1sa. Mindent megtesz\u00fcnk annak \u00e9rdek\u00e9ben, hogy a probl\u00e9m\u00e1kat a lehet\u0151 leghamarabb megoldjuk.<\/p>","protected":false},"excerpt":{"rendered":"<p>M\u0171szaki T\u00e1mogat\u00e1si Szab\u00e1lyzat A BAS-IP M\u0171szaki T\u00e1mogat\u00e1sn\u00e1l c\u00e9lunk, hogy seg\u00edts\u00fck \u00fcgyfeleinket a szoftver- \u00e9s hardverterm\u00e9keink optim\u00e1lis haszn\u00e1lat\u00e1ban, gyors t\u00e1mogat\u00e1st \u00e9s sokoldal\u00fa \u00f6nseg\u00edt\u0151 lehet\u0151s\u00e9geket biztos\u00edtva. Az al\u00e1bbi szolg\u00e1ltat\u00e1sok \u00e9s ir\u00e1nyelvek ismertetik, mire sz\u00e1m\u00edthat az interakci\u00f3 sor\u00e1n vel\u00fcnk. T\u00e1mogat\u00e1si jogosults\u00e1g A t\u00e1mogat\u00e1s a k\u00f6vetkez\u0151 ter\u00fcleteket foglalja mag\u00e1ban a BAS-IP term\u00e9kek haszn\u00e1lata sor\u00e1n: K\u00e9rj\u00fck, vegye figyelembe, hogy nem [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-147567","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bas-ip.com\/hu\/wp-json\/wp\/v2\/pages\/147567","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bas-ip.com\/hu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bas-ip.com\/hu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/hu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/hu\/wp-json\/wp\/v2\/comments?post=147567"}],"version-history":[{"count":2,"href":"https:\/\/bas-ip.com\/hu\/wp-json\/wp\/v2\/pages\/147567\/revisions"}],"predecessor-version":[{"id":147637,"href":"https:\/\/bas-ip.com\/hu\/wp-json\/wp\/v2\/pages\/147567\/revisions\/147637"}],"wp:attachment":[{"href":"https:\/\/bas-ip.com\/hu\/wp-json\/wp\/v2\/media?parent=147567"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}