Does your equipment support Power over Ethernet (PoE)?

Yes, almost all of our monitors and call panels support the PoE technology. In order to find out whether or not a specific device model supports PoE, please visit our catalog (https://www.bas-ip.com/catalog/) and go to the product page. You will find all the necessary pieces of information in the “Technical Specifications” section.

Are your monitors / panels compatible with third-party devices?

Yes, providing that the devices of other manufacturers support SIP (RFC 2543).

Can be the menu buttons renamed?

This function is available for the equipment v3.0 but only on prior request to the manufacturer.

Have many monitors can ring up in the meantime during the call from the individual or multi apartment panels?

During the incoming call, up to 9 parallel-connected monitors can ring at the same time. One of monitors should be the leading one while others – guided. By using the SIP-protocol, an unlimited number of monitors can ring up in the meantime.

Can a conference call be established between the internal monitors?

Our equipment does not support conference calling, only video intercom between devices.

Where will the event archive be saved?

The archive of incoming, outgoing, missed calls and messages will be saved in the internal memory of the monitor.

Where does the alarm signal go when someone enters the premises?

There is a siren output on 12V where the signal goes. Monitors can also send alarms on the Management Center software and concierge monitor.

In what way will the user be informed when the alarm is activated?

When the alarm system loops which are connected to the individual monitor are going to be activated, the information about it will appear on the display and alarm output of the internal monitor, also the information will be available on the computer software. Using the SIP-protocol, the messages and calls can be sent on the SIP account.

Can the movement-detecting sensor record video?

No, there is no possibility to record the video in such way.

My internal monitor BAS-IP doesn’t read SD cards. What to do about this?

Check if your SD card format is suitable, because for correct working with BAS-IP monitors, the SD card should be in SDHC format, with capacity of from 4 to 32 GB, SD card should be 6, 8, 10th speed class.

If your card matches all above-mentioned features, you should format the card in FAT32 format on your PC and install the card in the BAS-IP monitor, as a result the system will automatically detect the SD card.