Can I receive a call from my call panel to my mobile device?

Yes, call reception is in such a case realized through the SIP protocol. To be able to take advantage of said function, you have to install the BAS-IP Intercom application. Afterwards – register on the sip.bas-ip.com website to receive proper SIP numbers.

Next, you need to assign these numbers to the call panel and your smartphone. Then, according to the instructions provided, set up a call to your application on your mobile device. As a result, you will be able to receive calls from your call panel to your mobile phone wherever you are, providing that you have an Internet connection.

I do not have a QR code box . How can I register on sip.bas-ip.com?

Please send a photo of the serial number of the equipment (it is at the back of the device, on the sticker) to the following e-mail address: support@bas-ip.com. Do not forget to also provide the e-mail address by means of which you have registered your account on sip.bas-ip.com.

You can add 5 virtual numbers to your account for every single serial number provided.

What are IP video intercom systems?

IP-intercoms are the most progressive and up-to-date solutions among intercom systems in the market, which uses network or Internet for data transfer.

What is the guarantee period for all the BAS-IP equipment?

The guarantee period is 24 months.

What are the advantages of IP-systems compared to the analogue one?

The IP-system….
• establishes inner video connection between the users;
• establishes connection with concierge and residential homes services;
• establishes video monitoring and photo recording of the visitors;
• provides information alert for the owners from the administration of the private houses and residential homes;
• creates the system «Smart home» on individual module base;
• allows users to control a system from their mobile phone (iPhone and Android) in areas with Wi-Fi;
• allows receiving of calls on mobile devices remotely using SIP-protocol;
• connects unlimited numbers of devices in the system that are situated on the unlimited distance;
• can update the software quickly;
• has unique design.

What is the maximim number of devices allowed in the system?

The quantity is practically unlimited – up to 10 million.

Can the system be set up to open the door automatically when the clean contact is being closed (in case of a fire)?

Yes, it is possible. All the panels have a clean contact input for opening the door.

In what way will the user be informed when the alarm is activated?

When the alarm system loops which are connected to the individual monitor are going to be activated, the information about it will appear on the display and alarm output of the internal monitor, also the information will be available on the computer software. Using the SIP-protocol, the messages and calls can be sent on the SIP account.

Is it possible to integrate BAS-IP equipment in the video control system?

Yes, it is. All the v3 SIP equipment can give the video stream by the RTSP protocol for the further usage in the video control systems.

Can the movement-detecting sensor record video?

No, there is no possibility to record the video in such way.