{"id":147555,"date":"2024-05-21T06:47:33","date_gmt":"2024-05-21T06:47:33","guid":{"rendered":"https:\/\/bas-ip.com\/technical-support-policy\/"},"modified":"2025-11-03T12:03:09","modified_gmt":"2025-11-03T12:03:09","slug":"technical-support-policy","status":"publish","type":"page","link":"https:\/\/bas-ip.com\/et\/technical-support-policy\/","title":{"rendered":"Tehnilise toe poliitika"},"content":{"rendered":"<p><strong>Technical Support Policy<\/strong><\/p>\n\n\n\n<p>ABAS-IP tehnilise toe eesm\u00e4rk on aidata klientidel meie tarkvara- ja riistvaratooteid kasutada v\u00f5imalikult t\u00f5husalt, pakkudes kiiret abi ja mitmek\u00fclgseid iseseisva abi v\u00f5imalusi. J\u00e4rgnevad teenused ja p\u00f5him\u00f5tted kirjeldavad, mida v\u00f5ite meiega suheldes oodata.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Toe saamise tingimused<\/strong><\/h3>\n\n\n\n<p>Tugi h\u00f5lmab j\u00e4rgmisi BAS-IP toodete kasutamise aspekte:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Riist- ja tarkvaraspetsifikatsioonide selgitamine.<\/li>\n\n\n\n<li>Abi meie rakenduste ja seadmete t\u00f6\u00f6 seadistamisel.<\/li>\n\n\n\n<li>Seadmete \u00fchendusskeemide koostamine klientidele.<\/li>\n\n\n\n<li>K\u00fcsimustele vastamine <a href=\"https:\/\/basip.atlassian.net\/wiki\/spaces\/HP\/overview?mode=global\" target=\"_blank\" rel=\"noopener\">wiki-s<\/a> avaldatud teabe kohta.<\/li>\n\n\n\n<li>Garantiiteenuse taotluste vastuv\u00f5tmine.<\/li>\n\n\n\n<li>Meie toodete tarkvarav\u00e4ljalasete teabe uuendamine.<\/li>\n\n\n\n<li>Koolitus meie tugimeeskonnaga p\u00e4rast <a href=\"https:\/\/bas-ip.com\/et\/courses\/\">veebikoolituse l\u00f5petamist<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>Palun pange t\u00e4hele, et me ei teosta seadmete seadistamist ega paigalda Link (Selfhost) lahendust klientide eest. Seda teeb klient iseseisvalt. Meie tugimeeskond on saadaval juhiste andmiseks ja probleemide lahendamiseks, kui midagi juhiste j\u00e4rgi ei t\u00f6\u00f6ta.<\/p>\n\n\n\n<p>Tuge pakutakse <strong>ainult meie turustajatele ja partneritele<\/strong>, kes on ostnud riist- v\u00f5i tarkvara otse meilt.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Toe t\u00f6\u00f6aeg ja kontaktid<\/strong><\/h3>\n\n\n\n<p><strong>T\u00f6\u00f6aeg:<\/strong><br>Esmasp\u00e4evast reedeni, 06:00\u201322:00 (GMT)<\/p>\n\n\n\n<p><strong>Tehnilise toe kontaktid:<\/strong><br>K\u00f5ned tagasikutsumise re\u017eiimis (helistame tagasi 10 minuti jooksul)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Klientidele USA-s: +1 914 240 8922<\/li>\n\n\n\n<li>Klientidele Kanadas: +1 437 442 9559<\/li>\n\n\n\n<li>Klientidele \u00dchendkuningriigis: +44 203 807 1441<\/li>\n<\/ul>\n\n\n\n<p><strong>WhatsApp:<\/strong><br><a href=\"https:\/\/wa.me\/message\/TQPHTSMDUD6UE1\" target=\"_blank\" rel=\"noopener\">https:\/\/wa.me\/message\/TQPHTSMDUD6UE1<\/a><\/p>\n\n\n\n<p><strong>Telegram:<\/strong><br><a href=\"https:\/\/t.me\/bas_ip_international_support_bot\" target=\"_blank\">https:\/\/t.me\/bas_ip_international_support_bot<\/a><\/p>\n\n\n\n<p><strong>E-post:<\/strong><br><a>support@bas-ip.com<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>P\u00e4ringutele vastamise aeg<\/strong><\/h3>\n\n\n\n<p>K\u00f5iki tehnilisele toele saadetud p\u00e4ringuid k\u00e4sitleb esialgu insener, kes t\u00f6\u00f6tab teiega koos probleemi tuvastamiseks ja lahendamiseks. Kui insener ei saa probleemi lahendada, edastatakse see arendajatele, kes v\u00f5tavad selle arvesse.<\/p>\n\n\n\n<p>Allolev tabel n\u00e4itab <strong>keskmise esimese vastuse<\/strong> ja <strong>keskmise lahendamisaja<\/strong> eesm\u00e4rke:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>M\u00f5\u00f5dik<\/th><th>Eesm\u00e4rk<\/th><\/tr><\/thead><tbody><tr><td>Keskmine esimene vastus<\/td><td>5 minutit<\/td><\/tr><tr><td>Keskmine lahendusaeg<\/td><td>5 tundi<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>* Ei h\u00f5lma n\u00e4dalavahetusi ega muid t\u00f6\u00f6v\u00e4liseid p\u00e4evi.<br>** Keskmine lahendusaeg \u2013 aeg alates pileti avamisest kuni selle lahendamiseni.<\/p>\n\n\n\n<p>Keskmine lahendusaeg s\u00f5ltub probleemi iseloomust ja raskusastmest. Tehnilise toe konsultant teeb k\u00f5ik v\u00f5imaliku, et vastata ja lahendada kliendi probleem tabelis toodud eesm\u00e4rkide piires.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Probleemide lahendamine<\/strong><\/h3>\n\n\n\n<p>Tarkvara arenduse ja t\u00f6\u00f6keskkondade keeruka olemuse t\u00f5ttu ei saa BAS-IP garanteerida, kui kaua probleemi lahendamine aega v\u00f5tab. P\u00fc\u00fcame teha k\u00f5ik endast oleneva, et probleemid lahendada v\u00f5imalikult kiiresti.<\/p>","protected":false},"excerpt":{"rendered":"<p>Technical Support Policy ABAS-IP tehnilise toe eesm\u00e4rk on aidata klientidel meie tarkvara- ja riistvaratooteid kasutada v\u00f5imalikult t\u00f5husalt, pakkudes kiiret abi ja mitmek\u00fclgseid iseseisva abi v\u00f5imalusi. J\u00e4rgnevad teenused ja p\u00f5him\u00f5tted kirjeldavad, mida v\u00f5ite meiega suheldes oodata. Toe saamise tingimused Tugi h\u00f5lmab j\u00e4rgmisi BAS-IP toodete kasutamise aspekte: Palun pange t\u00e4hele, et me ei teosta seadmete seadistamist ega [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-147555","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bas-ip.com\/et\/wp-json\/wp\/v2\/pages\/147555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bas-ip.com\/et\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bas-ip.com\/et\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/et\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/et\/wp-json\/wp\/v2\/comments?post=147555"}],"version-history":[{"count":2,"href":"https:\/\/bas-ip.com\/et\/wp-json\/wp\/v2\/pages\/147555\/revisions"}],"predecessor-version":[{"id":147624,"href":"https:\/\/bas-ip.com\/et\/wp-json\/wp\/v2\/pages\/147555\/revisions\/147624"}],"wp:attachment":[{"href":"https:\/\/bas-ip.com\/et\/wp-json\/wp\/v2\/media?parent=147555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}