{"id":142496,"date":"2025-08-14T15:36:31","date_gmt":"2025-08-14T15:36:31","guid":{"rendered":"https:\/\/bas-ip.com\/bas-ip-support-you-can-count-on\/"},"modified":"2025-09-03T09:52:43","modified_gmt":"2025-09-03T09:52:43","slug":"bas-ip-support-you-can-count-on","status":"publish","type":"post","link":"https:\/\/bas-ip.com\/cs\/articles\/bas-ip-support-you-can-count-on\/","title":{"rendered":"BAS-IP: Podpora, na kterou se m\u016f\u017eete spolehnout"},"content":{"rendered":"

Pokud jde o p\u00e9\u010di o z\u00e1kazn\u00edky, v BAS-IP dob\u0159e v\u00edme, \u017ee jde p\u0159edev\u0161\u00edm o to b\u00fdt nabl\u00edzku na\u0161im partner\u016fm a klient\u016fm. Zat\u00edmco byste od t\u00fdmu podpory o\u010dek\u00e1vali, \u017ee bude jen p\u0159ij\u00edmat hovory a e-maily, n\u00e1\u0161 t\u00fdm tvo\u0159\u00ed profesion\u00e1lov\u00e9, kte\u0159\u00ed ud\u011blaj\u00ed maximum proto, abyste se c\u00edtili jist\u011b a dostali pomoc co nejrychleji. A soud\u011b podle reakc\u00ed, kter\u00e9 dost\u00e1v\u00e1me \u2013 jdeme spr\u00e1vn\u00fdm sm\u011brem!<\/p>\n

Z\u016fsta\u0148te ve spojen\u00ed \u2013 a\u0165 jste kdekoli<\/strong><\/h3>\n

Ch\u00e1peme, \u017ee \u010das jsou pen\u00edze \u2013 jste v ter\u00e9nu, kde z\u00e1le\u017e\u00ed na ka\u017ed\u00e9 minut\u011b. Proto, na rozd\u00edl od mnoha jin\u00fdch spole\u010dnost\u00ed, nab\u00edz\u00edme v\u00edc ne\u017e jen telefonn\u00ed \u010d\u00edslo nebo e-mail. M\u016f\u017eete n\u00e1s kontaktovat tak\u00e9 p\u0159es WhatsApp<\/strong> nebo Telegram<\/strong>. P\u0159edstavte si situaci, kdy jste na stavb\u011b, n\u011bco nefunguje podle pl\u00e1nu a pot\u0159ebujete rychlou reakci. Sta\u010d\u00ed n\u00e1m napsat \u2013 a jsme tu pro v\u00e1s! Na\u0161\u00edm c\u00edlem je, aby to pro v\u00e1s bylo co nejjednodu\u0161\u0161\u00ed a bez stresu.<\/p>\n

Dostupn\u00ed kdekoli na sv\u011bt\u011b<\/strong><\/h3>\n

N\u00e1\u0161 t\u00fdm technick\u00e9 podpory funguje od 6:00 do 21:00 (GMT+0), od pond\u011bl\u00ed do p\u00e1tku. Pokr\u00fdv\u00e1me co nejv\u00edce \u010dasov\u00fdch p\u00e1sem, tak\u017ee a\u0165 u\u017e za\u010d\u00edn\u00e1te den v Asii, pracujete odpoledne v Evrop\u011b nebo kon\u010d\u00edte den v Severn\u00ed Americe \u2013 jsme v\u00e1m k dispozici. Je to n\u00e1\u0161 zp\u016fsob, jak zajistit, \u017ee ka\u017ed\u00fd partner dostane pot\u0159ebnou podporu pr\u00e1v\u011b tehdy, kdy ji pot\u0159ebuje.<\/p>\n

\"\"<\/p>\n

\u010c\u00edsla mluv\u00ed za v\u0161e<\/strong><\/h3>\n

V roce 2025 s pot\u011b\u0161en\u00edm oznamujeme, \u017ee n\u00e1\u0161 index spokojenosti z\u00e1kazn\u00edk\u016f (CSAT)<\/strong> dos\u00e1hl \u00factyhodn\u00e9 hodnoty 9,75 z 10<\/strong>. Nen\u00ed to jen \u010d\u00edslo \u2013 je to d\u016fkaz nasazen\u00ed na\u0161eho t\u00fdmu. Jsme hrd\u00ed na to, \u017ee v pr\u016fm\u011bru odpov\u00edd\u00e1me na va\u0161e dotazy do 3 minut. Opravdu \u2013 sta\u010d\u00ed se zeptat a odpov\u011b\u010f m\u00e1te b\u011bhem chv\u00edle! U slo\u017eit\u011bj\u0161\u00edch probl\u00e9m\u016f \u010din\u00ed pr\u016fm\u011brn\u00e1 doba vy\u0159e\u0161en\u00ed jednoho po\u017eadavku asi 5 hodin od prvn\u00edho kontaktu po \u00fapln\u00e9 vy\u0159e\u0161en\u00ed. Na\u0161i partne\u0159i si n\u00e1s cen\u00ed pro jasn\u00e9 a srozumiteln\u00e9 odpov\u011bdi \u2013 a to je d\u016fvod na\u0161ich vynikaj\u00edc\u00edch hodnocen\u00ed.<\/p>\n

Funk\u010dn\u00ed znalostn\u00ed b\u00e1ze<\/strong><\/h3>\n

Nejsme tu jen proto, abychom v\u00e1m d\u00e1vali odpov\u011bdi \u2013 chceme v\u00e1m pomoci, abyste si je dok\u00e1zali naj\u00edt sami. Proto udr\u017eujeme na\u0161i BAS-IP Wiki<\/strong> co nejaktu\u00e1ln\u011bj\u0161\u00ed a obsahuj\u00edc\u00ed ve\u0161ker\u00e9 pot\u0159ebn\u00e9 informace. Na\u0161e wiki je ide\u00e1ln\u00edm m\u00edstem, pokud \u0159e\u0161\u00edte probl\u00e9m nebo pot\u0159ebujete p\u0159edat n\u00e1vod klientovi. V roce 2025 si klademe za c\u00edl dos\u00e1hnout 8 000 aktivn\u00edch z\u00e1kazn\u00edk\u016f<\/strong> a 15 000 potenci\u00e1ln\u00edch z\u00e1jemc\u016f<\/strong> \u2013 co\u017e jen potvrzuje, jak u\u017eite\u010dn\u00fd n\u00e1stroj to je.<\/p>\n

BAS-IP: V\u00edce ne\u017e jen podpora<\/strong><\/h3>\n

Podporu nevn\u00edm\u00e1me jen jako \u0159e\u0161en\u00ed technick\u00fdch probl\u00e9m\u016f \u2013 ale i jako budov\u00e1n\u00ed d\u016fv\u011bry a partnerstv\u00ed s na\u0161imi z\u00e1kazn\u00edky. Skv\u011bl\u00e9 rady, rychl\u00e9 odpov\u011bdi, pohodln\u00e9 zp\u016fsoby komunikace a nep\u0159etr\u017eit\u011b dostupn\u00e1 znalostn\u00ed b\u00e1ze \u2013 ud\u011bl\u00e1me v\u0161e pro to, aby va\u0161e zku\u0161enost byla co nejjednodu\u0161\u0161\u00ed a nejefektivn\u011bj\u0161\u00ed.<\/p>\n

Pokud hled\u00e1te spole\u010dnost, kter\u00e1 v\u00e1s podr\u017e\u00ed za ka\u017ed\u00e9 situace \u2013 BAS-IP<\/strong> je ta spr\u00e1vn\u00e1 volba. Spojte se s n\u00e1mi a za\u017eijte s\u00edlu skute\u010dn\u011b kvalitn\u00ed podpory!<\/p>","protected":false},"excerpt":{"rendered":"

Pokud jde o p\u00e9\u010di o z\u00e1kazn\u00edky, v BAS-IP dob\u0159e v\u00edme, \u017ee jde p\u0159edev\u0161\u00edm o to b\u00fdt nabl\u00edzku na\u0161im partner\u016fm a klient\u016fm. Zat\u00edmco byste od t\u00fdmu podpory o\u010dek\u00e1vali, \u017ee bude jen p\u0159ij\u00edmat hovory a e-maily, n\u00e1\u0161 t\u00fdm tvo\u0159\u00ed profesion\u00e1lov\u00e9, kte\u0159\u00ed ud\u011blaj\u00ed maximum proto, abyste se c\u00edtili jist\u011b a dostali pomoc co nejrychleji. A soud\u011b podle reakc\u00ed, […]<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[38],"tags":[],"class_list":["post-142496","post","type-post","status-publish","format-standard","hentry","category-uncategorized-cs"],"acf":[],"_links":{"self":[{"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/posts\/142496","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/comments?post=142496"}],"version-history":[{"count":1,"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/posts\/142496\/revisions"}],"predecessor-version":[{"id":142535,"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/posts\/142496\/revisions\/142535"}],"wp:attachment":[{"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/media?parent=142496"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/categories?post=142496"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/tags?post=142496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}