{"id":151514,"date":"2025-09-24T10:12:14","date_gmt":"2025-09-24T10:12:14","guid":{"rendered":"https:\/\/bas-ip.com\/warranty-policy-north-america\/"},"modified":"2025-12-01T12:03:21","modified_gmt":"2025-12-01T12:03:21","slug":"warranty-policy-north-america","status":"publish","type":"page","link":"https:\/\/bas-ip.com\/cs\/warranty-policy-north-america\/","title":{"rendered":"Z\u00e1ru\u010dn\u00ed Podm\u00ednky (Severn\u00ed Amerika)"},"content":{"rendered":"

Podm\u00ednky z\u00e1kaznick\u00e9ho servisu se li\u0161\u00ed a z\u00e1visej\u00ed na geografick\u00e9m regionu, ve kter\u00e9m se na\u0161i klienti nach\u00e1zej\u00ed a p\u016fsob\u00ed. V souladu s t\u00edm mohou z\u00e1ru\u010dn\u00ed politiky a z\u00e1vazky vykazovat men\u0161\u00ed odchylky v z\u00e1vislosti na um\u00edst\u011bn\u00ed a provozn\u00edm kontextu klienta. Pro \u0159\u00e1dn\u00e9 poskytov\u00e1n\u00ed slu\u017eeb pros\u00edm pokra\u010dujte v\u00fdb\u011brem regionu, ve kter\u00e9m se aktu\u00e1ln\u011b nach\u00e1z\u00edte.<\/p>\n

Plat\u00ed politika z\u00e1ru\u010dn\u00ed v\u00fdm\u011bny za\u0159\u00edzen\u00ed a v\u00fdm\u011bny \u010d\u00e1st\u00ed za\u0159\u00edzen\u00ed za kompletn\u00ed sestaven\u00e9 moduly.<\/p>\n

Dle statistick\u00fdch \u00fadaj\u016f o servisn\u00edch po\u017eadavc\u00edch lze v\u011bt\u0161inu zji\u0161t\u011bn\u00fdch probl\u00e9m\u016f vy\u0159e\u0161it vzd\u00e1len\u011b<\/b> prost\u0159ednictv\u00edm aktualizac\u00ed firmwaru nebo rekonfigurace za\u0159\u00edzen\u00ed. Chcete-li se pokusit vy\u0159e\u0161it v\u00e1\u0161 probl\u00e9m vzd\u00e1len\u011b, kontaktujte n\u00e1s pros\u00edm prost\u0159ednictv\u00edm n\u00e1sleduj\u00edc\u00edch komunika\u010dn\u00edch kan\u00e1l\u016f:<\/p>\n

WhatsApp:<\/b> https:\/\/wa.me\/message\/TQPHTSMDUD6UE1<\/a><\/p>\n

Telegram:<\/b> https:\/\/t.me\/bas_ip_international_support_bot<\/a><\/p>\n

E-mail:<\/b> support@bas-ip.com<\/a><\/p>\n

Pracovn\u00ed doba:<\/b> Pond\u011bl\u00ed a\u017e p\u00e1tek, 06:00\u201322:00 (GMT)<\/p>\n

Pokud v\u00e1\u0161 probl\u00e9m nelze vy\u0159e\u0161it vzd\u00e1len\u011b, dodr\u017eujte pros\u00edm n\u00e1sleduj\u00edc\u00ed postup:<\/p>\n

Pros\u00edme, p\u0159ipravte si p\u0159edem<\/b> informace o datu n\u00e1kupu a podrobnosti o partnerovi, od kter\u00e9ho byl produkt zakoupen.<\/p>\n

– Na va\u0161i \u017e\u00e1dost budou na\u0161i specialist\u00e9 vy\u017eadovat ve\u0161ker\u00e9 pot\u0159ebn\u00e9 informace (model za\u0159\u00edzen\u00ed, s\u00e9riov\u00e9 \u010d\u00edslo, d\u016fvod reklamace, datum n\u00e1kupu, p\u0159\u00edpadn\u00e9 st\u00ed\u017enosti, fotografie) k zah\u00e1jen\u00ed procedury v\u00fdm\u011bny nebo odesl\u00e1n\u00ed pln\u011b sestaven\u00fdch modul\u016f.<\/p>\n

– Po anal\u00fdze v\u0161ech p\u0159edlo\u017een\u00fdch informac\u00ed budete kontaktov\u00e1ni prost\u0159ednictv\u00edm poskytnut\u00fdch \u00fadaj\u016f, abychom v\u00e1s informovali o rozhodnut\u00ed a n\u00e1sledn\u00fdch kroc\u00edch, kter\u00e9 je t\u0159eba podniknout, jako je v\u00fdm\u011bna za\u0159\u00edzen\u00ed nebo odesl\u00e1n\u00ed pln\u011b sestaven\u00fdch modul\u016f. Krom\u011b toho v\u00e1m na\u0161i specialist\u00e9 porad\u00ed, zda je nutn\u00e9 vr\u00e1tit va\u0161e st\u00e1vaj\u00edc\u00ed za\u0159\u00edzen\u00ed.<\/p>\n

– V p\u0159\u00edpad\u011b kompletn\u00ed v\u00fdm\u011bny za\u0159\u00edzen\u00ed nebo odesl\u00e1n\u00ed pln\u011b sestaven\u00fdch modul\u016f, bude z\u00e1silka odesl\u00e1na od partnersk\u00e9 spole\u010dnosti, u kter\u00e9 jste za\u0159\u00edzen\u00ed zakoupili<\/b>. Tam, kde je to relevantn\u00ed, bude va\u0161e st\u00e1vaj\u00edc\u00ed vadn\u00e9 za\u0159\u00edzen\u00ed vr\u00e1ceno t\u00e9\u017ee partnersk\u00e9 spole\u010dnosti.<\/p>\n

Z\u00e1ru\u010dn\u00ed doba na produkt je t\u0159icet \u0161est (36) m\u011bs\u00edc\u016f od data prodeje.<\/strong><\/p>\n

– P\u0159eprava za\u0159\u00edzen\u00ed mus\u00ed b\u00fdt provedena v origin\u00e1ln\u00edm balen\u00ed dodan\u00e9m prodejcem nebo v balen\u00ed s ekvivalentn\u00edmi ochrann\u00fdmi a provozn\u00edmi vlastnostmi.<\/p>\n

– Omezen\u00e1 z\u00e1ruka dvan\u00e1ct (12) m\u011bs\u00edc\u016f<\/b> od data prodeje se vztahuje na r\u016fzn\u00e9 typy mont\u00e1\u017en\u00edch dr\u017e\u00e1k\u016f, v\u010detn\u011b z\u00e1pustn\u00fdch, povrchov\u00fdch, stoln\u00edch dr\u017e\u00e1k\u016f, st\u0159\u00ed\u0161ek proti de\u0161ti a slunci a oto\u010dn\u00fdch roh\u016f.<\/p>\n

– Tyto z\u00e1ru\u010dn\u00ed podm\u00ednky dopl\u0148uj\u00ed \u00fastavn\u00ed a jin\u00e1 spot\u0159ebitelsk\u00e1 pr\u00e1va platn\u00e1 v zemi bydli\u0161t\u011b spot\u0159ebitele a \u017e\u00e1dn\u00fdm zp\u016fsobem tato pr\u00e1va neomezuj\u00ed.<\/p>\n

Z\u00e1ru\u010dn\u00ed Ujedn\u00e1n\u00ed<\/h3>\n
    \n
  1. P\u0159i pod\u00e1n\u00ed reklamace (RMA) spole\u010dnosti BAS-IP je nutn\u00e9 poskytnout podrobn\u00e9 informace o p\u0159esn\u00e9m modelu za\u0159\u00edzen\u00ed v\u010detn\u011b jeho barvy, s\u00e9riov\u00e9m \u010d\u00edsle za\u0159\u00edzen\u00ed, datu n\u00e1kupu a reklamaci s \u00fapln\u00fdm a p\u0159esn\u00fdm popisem probl\u00e9mu<\/b>, kter\u00fd vedl k RMA.<\/li>\n
  2. Doru\u010den\u00ed do BAS-IP nebo jeho servisn\u00edho centra je odpov\u011bdnost\u00ed a na n\u00e1klady kupuj\u00edc\u00edho<\/b>.<\/span><\/li>\n
  3. Z\u00e1ru\u010dn\u00ed servis je poskytov\u00e1n pouze v r\u00e1mci z\u00e1ru\u010dn\u00ed doby<\/b> uveden\u00e9 v t\u00e9to z\u00e1ru\u010dn\u00ed politice.<\/span><\/li>\n
  4. Doba str\u00e1ven\u00e1 obnoven\u00edm funk\u010dnosti za\u0159\u00edzen\u00ed bude p\u0159i\u010dtena ke stanoven\u00e9 z\u00e1ru\u010dn\u00ed dob\u011b<\/b> uveden\u00e9 v t\u00e9to z\u00e1ru\u010dn\u00ed politice.<\/span><\/li>\n<\/ol>\n

    Poru\u0161en\u00ed Z\u00e1ru\u010dn\u00edch Podm\u00ednek<\/h3>\n
      \n
    1. Tyto z\u00e1ru\u010dn\u00ed podm\u00ednky pozb\u00fdvaj\u00ed platnosti<\/b>, pokud jsou standardn\u00ed nebo s\u00e9riov\u00e1 \u010d\u00edsla produktu zm\u011bn\u011bna, vymaz\u00e1na, odstran\u011bna nebo u\u010din\u011bna ne\u010diteln\u00fdmi.<\/li>\n
    2. Z\u00e1ru\u010dn\u00ed ustanoven\u00ed budou zneplatn\u011bna<\/b> v p\u0159\u00edpad\u011b jak\u00fdchkoli \u00faprav, adaptac\u00ed nebo zm\u011bn produktu, kter\u00e9 maj\u00ed za c\u00edl zlep\u0161it nebo roz\u0161\u00ed\u0159it norm\u00e1ln\u00ed rozsah pou\u017eit\u00ed, jak je uvedeno v u\u017eivatelsk\u00e9 p\u0159\u00edru\u010dce.<\/span><\/li>\n
    3. Z\u00e1ruka bude neplatn\u00e1<\/b>, pokud je produkt pou\u017e\u00edv\u00e1n v rozporu s jeho ur\u010den\u00edm nebo zp\u016fsobem, kter\u00fd nen\u00ed v souladu s pokyny pro u\u017eivatele a \u00fadr\u017ebu.<\/span><\/li>\n
    4. Z\u00e1ru\u010dn\u00ed kryt\u00ed bude propadnuto<\/b> v p\u0159\u00edpad\u011b, \u017ee ciz\u00ed p\u0159edm\u011bty, l\u00e1tky, kapaliny, p\u00e1ry, korozivn\u00ed plyny nebo hmyz proniknou do vnit\u0159n\u00edch nebo vn\u011bj\u0161\u00edch \u010d\u00e1st\u00ed produktu, a\u0165 u\u017e n\u00e1hodn\u011b nebo \u00famysln\u011b.<\/span><\/li>\n
    5. Z\u00e1ruka bude neplatn\u00e1<\/b> v p\u0159\u00edpadech nespr\u00e1vn\u00e9ho p\u0159ipojen\u00ed produktu k jin\u00fdm syst\u00e9m\u016fm nebo nespr\u00e1vn\u00e9 instalace a mont\u00e1\u017ee.<\/span><\/li>\n
    6. Tato z\u00e1ruka se nevztahuje<\/b> na vady nebo po\u0161kozen\u00ed, ke kter\u00fdm dojde v jak\u00e9mkoli syst\u00e9mu, do kter\u00e9ho byl produkt integrov\u00e1n nebo byl pou\u017e\u00edv\u00e1n ve spojen\u00ed s n\u00edm.<\/span><\/li>\n
    7. Z\u00e1ruka bude pova\u017eov\u00e1na za neplatnou a nicotnou<\/b>, pokud produkt vykazuje mechanick\u00e9 po\u0161kozen\u00ed, \u00falomky, prom\u00e1\u010dkliny, praskliny, zn\u00e1mky neopr\u00e1vn\u011bn\u00e9 manipulace nebo podobn\u00e9 vady.<\/span><\/li>\n
    8. Z\u00e1ruka se nevztahuje<\/b> na produkty po\u0161kozen\u00e9 v d\u016fsledku nedodr\u017een\u00ed norem platn\u00fdch v zemi provozu, v\u010detn\u011b probl\u00e9m\u016f souvisej\u00edc\u00edch s parametry nap\u00e1jen\u00ed, telekomunikacemi, kabelov\u00fdmi s\u00edt\u011bmi nebo jin\u00fdmi vn\u011bj\u0161\u00edmi faktory.<\/span><\/li>\n
    9. Z\u00e1ru\u010dn\u00ed kryt\u00ed vylu\u010duje<\/b> po\u0161kozen\u00ed zp\u016fsoben\u00e9 vn\u011bj\u0161\u00edmi faktory, jako jsou p\u0159\u00edrodn\u00ed katastrofy, v\u00e1lka, po\u017e\u00e1r, povodn\u011b, blesky, bou\u0159e, kol\u00eds\u00e1n\u00ed nap\u011bt\u00ed nebo jin\u00e9 p\u0159\u00ed\u010diny, kter\u00e9 jsou mimo kontrolu v\u00fdrobce.<\/span><\/li>\n
    10. Z\u00e1ruka bude neplatn\u00e1<\/b>, pokud se o opravy nebo \u00fapravy pokus\u00ed neautorizovan\u00e9 servisn\u00ed st\u0159edisko nebo osoby\/organizace, kter\u00e9 nemaj\u00ed z\u00e1konn\u00e9 opr\u00e1vn\u011bn\u00ed k prov\u00e1d\u011bn\u00ed takov\u00fdch oprav nebo \u00faprav.<\/span><\/li>\n
    11. Tyto z\u00e1ru\u010dn\u00ed podm\u00ednky se nevztahuj\u00ed na p\u0159\u00edslu\u0161enstv\u00ed<\/b> (v\u010detn\u011b, ale nikoli v\u00fdhradn\u011b, bateri\u00ed, extern\u00edch nap\u00e1jec\u00edch zdroj\u016f, propojovac\u00edch kabel\u016f, kl\u00ed\u010denek, karet, identifik\u00e1tor\u016f) nebo \u010d\u00e1sti produktu podl\u00e9haj\u00edc\u00ed b\u011b\u017en\u00e9mu opot\u0159eben\u00ed.<\/span><\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"

      Podm\u00ednky z\u00e1kaznick\u00e9ho servisu se li\u0161\u00ed a z\u00e1visej\u00ed na geografick\u00e9m regionu, ve kter\u00e9m se na\u0161i klienti nach\u00e1zej\u00ed a p\u016fsob\u00ed. V souladu s t\u00edm mohou z\u00e1ru\u010dn\u00ed politiky a z\u00e1vazky vykazovat men\u0161\u00ed odchylky v z\u00e1vislosti na um\u00edst\u011bn\u00ed a provozn\u00edm kontextu klienta. Pro \u0159\u00e1dn\u00e9 poskytov\u00e1n\u00ed slu\u017eeb pros\u00edm pokra\u010dujte v\u00fdb\u011brem regionu, ve kter\u00e9m se aktu\u00e1ln\u011b nach\u00e1z\u00edte. Plat\u00ed politika z\u00e1ru\u010dn\u00ed v\u00fdm\u011bny […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-151514","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/pages\/151514","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/comments?post=151514"}],"version-history":[{"count":2,"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/pages\/151514\/revisions"}],"predecessor-version":[{"id":151579,"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/pages\/151514\/revisions\/151579"}],"wp:attachment":[{"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/media?parent=151514"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}