{"id":150901,"date":"2025-09-24T10:16:00","date_gmt":"2025-09-24T10:16:00","guid":{"rendered":"https:\/\/bas-ip.com\/warranty-policy-europe\/"},"modified":"2025-11-24T10:58:25","modified_gmt":"2025-11-24T10:58:25","slug":"warranty-policy-europe","status":"publish","type":"page","link":"https:\/\/bas-ip.com\/cs\/warranty-policy-europe\/","title":{"rendered":"Z\u00e1ru\u010dn\u00ed politika (Evropa)"},"content":{"rendered":"<p data-path-to-node=\"2\">Platn\u00e1 politika zahrnuje servis za\u0159\u00edzen\u00ed v Servisn\u00edm centru spole\u010dnosti BAS-IP a odes\u00edl\u00e1n\u00ed d\u00edl\u016f za\u0159\u00edzen\u00ed klient\u016fm jako pln\u011b sestaven\u00fdch modul\u016f.<\/p>\n<p data-path-to-node=\"3\">Podle statistick\u00fdch \u00fadaj\u016f o servisn\u00edch po\u017eadavc\u00edch lze v\u011bt\u0161inu probl\u00e9m\u016f vy\u0159e\u0161it vzd\u00e1len\u011b prost\u0159ednictv\u00edm aktualizac\u00ed firmwaru nebo rekonfigurace za\u0159\u00edzen\u00ed. Chcete-li se pokusit vy\u0159e\u0161it v\u00e1\u0161 probl\u00e9m vzd\u00e1len\u011b, kontaktujte n\u00e1s pros\u00edm prost\u0159ednictv\u00edm n\u00e1sleduj\u00edc\u00edch komunika\u010dn\u00edch kan\u00e1l\u016f:<\/p>\n<p data-path-to-node=\"4,0,0\"><strong>WhatsApp<\/strong>: <a class=\"ng-star-inserted\" href=\"https:\/\/wa.me\/message\/TQPHTSMDUD6UE1\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwiBk9qWxoqRAxUAAAAAHQAAAAAQ2wE\">https:\/\/wa.me\/message\/TQPHTSMDUD6UE1<\/a><\/p>\n<p data-path-to-node=\"4,1,0\"><strong>Telegram<\/strong>: <a class=\"ng-star-inserted\" href=\"https:\/\/t.me\/bas_ip_international_support_bot\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwiBk9qWxoqRAxUAAAAAHQAAAAAQ3AE\">https:\/\/t.me\/bas_ip_international_support_bot<\/a><\/p>\n<p data-path-to-node=\"4,2,0\"><strong>E-mail<\/strong>: <a href=\"mailto:support@bas-ip.com\">support@bas-ip.com<\/a><\/p>\n<p data-path-to-node=\"4,3,0\"><b>Pracovn\u00ed doba:<\/b> Pond\u011bl\u00ed \u2013 P\u00e1tek, 06:00\u201322:00 (GMT)<\/p>\n<p data-path-to-node=\"5\">Pokud nelze v\u00e1\u0161 probl\u00e9m vy\u0159e\u0161it vzd\u00e1len\u011b, postupujte pros\u00edm podle n\u00ed\u017ee uveden\u00e9ho postupu:<\/p>\n<p data-path-to-node=\"6,0,0\">&#8211; Laskav\u011b si p\u0159edem p\u0159ipravte n\u00e1sleduj\u00edc\u00ed informace, proto\u017ee je na\u0161i specialist\u00e9 p\u0159i va\u0161em kontaktu vy\u017e\u00e1daj\u00ed: <b>model za\u0159\u00edzen\u00ed, s\u00e9riov\u00e9 \u010d\u00edslo, d\u016fvod reklamace, datum n\u00e1kupu, p\u0159\u00edpadn\u00e9 st\u00ed\u017enosti a fotografie<\/b>. Tato informace je nutn\u00e1 k zah\u00e1jen\u00ed bu\u010f postupu pro zasl\u00e1n\u00ed za\u0159\u00edzen\u00ed do Servisn\u00edho centra BAS-IP, nebo pro odesl\u00e1n\u00ed pln\u011b sestaven\u00fdch modul\u016f k v\u00e1m.<\/p>\n<p data-path-to-node=\"6,1,0\">&#8211; Po anal\u00fdze v\u0161ech p\u0159edlo\u017een\u00fdch informac\u00ed budete kontaktov\u00e1ni prost\u0159ednictv\u00edm v\u00e1mi poskytnut\u00fdch \u00fadaj\u016f a informov\u00e1ni o p\u0159ijat\u00e9m rozhodnut\u00ed a n\u00e1sledn\u00fdch kroc\u00edch, kter\u00e9 je t\u0159eba podniknout, jako je zasl\u00e1n\u00ed za\u0159\u00edzen\u00ed do Servisn\u00edho centra BAS-IP nebo odesl\u00e1n\u00ed pln\u011b sestaven\u00fdch modul\u016f k v\u00e1m.<\/p>\n<p data-path-to-node=\"6,2,0\">&#8211; V p\u0159\u00edpad\u011b odesl\u00e1n\u00ed pln\u011b sestaven\u00fdch modul\u016f v\u00e1m budou tyto moduly zasl\u00e1ny od partnersk\u00e9 spole\u010dnosti, u kter\u00e9 bylo za\u0159\u00edzen\u00ed p\u016fvodn\u011b zakoupeno.<\/p>\n<p data-path-to-node=\"6,3,0\">&#8211; Pokud bude nutn\u00e9 zaslat va\u0161e za\u0159\u00edzen\u00ed do Servisn\u00edho centra BAS-IP, pou\u017eijte pros\u00edm n\u00e1sleduj\u00edc\u00ed adresu a kontaktn\u00ed \u00fadaje:<\/p>\n<ul>\n<li>Suchovr\u0161ice 110, 54232, \u00dapice, Czech Republic \/ \u010d.p. 110, 542 32 Suchovr\u0161ice, \u010cesk\u00e1 republika<\/li>\n<li>+420234715332<\/li>\n<li>Email:\u00a0<a href=\"mailto:service@bas-ip.com\">service@bas-ip.com<\/a><\/li>\n<li>Pracovn\u00ed doba<b>:<\/b> Pond\u011bl\u00ed \u2013 P\u00e1tek, 6:00 \u2013 14:00 (GMT+0)<\/li>\n<\/ul>\n<p data-path-to-node=\"8\">Va\u0161e za\u0159\u00edzen\u00ed m\u00e1 b\u00fdt zasl\u00e1no do Servisn\u00edho centra BAS-IP <b>na n\u00e1klady z\u00e1kazn\u00edka<\/b>. Alternativn\u011b m\u016f\u017ee b\u00fdt za\u0159\u00edzen\u00ed zasl\u00e1no do Servisn\u00edho centra BAS-IP prost\u0159ednictv\u00edm partnersk\u00e9 spole\u010dnosti, u kter\u00e9 jste za\u0159\u00edzen\u00ed zakoupili.<\/p>\n<p data-path-to-node=\"9\">V p\u0159\u00edpad\u011b, \u017ee v\u00e1m bude za\u0159\u00edzen\u00ed odesl\u00e1no ze Servisn\u00edho centra BAS-IP, bude z\u00e1silka provedena bu\u010f prost\u0159ednictv\u00edm partnersk\u00e9 spole\u010dnosti, od kter\u00e9 bylo za\u0159\u00edzen\u00ed p\u016fvodn\u011b zakoupeno, nebo p\u0159\u00edmo ze Servisn\u00edho centra BAS-IP.<\/p>\n<p data-path-to-node=\"10\"><strong>Z\u00e1ru\u010dn\u00ed doba na produkt je t\u0159icet \u0161est (36) m\u011bs\u00edc\u016f od data prodeje.<\/strong><\/p>\n<p data-path-to-node=\"11,0,0\">&#8211; P\u0159eprava za\u0159\u00edzen\u00ed mus\u00ed b\u00fdt provedena v origin\u00e1ln\u00edm obalu dodan\u00e9m prod\u00e1vaj\u00edc\u00edm nebo v obalu s ekvivalentn\u00edmi ochrann\u00fdmi a provozn\u00edmi vlastnostmi.<\/p>\n<p data-path-to-node=\"11,1,0\">&#8211; Omezen\u00e1 z\u00e1ruka <b>dvan\u00e1ct (12) m\u011bs\u00edc\u016f<\/b> od data prodeje se vztahuje na r\u016fzn\u00e9 typy mont\u00e1\u017en\u00edch dr\u017e\u00e1k\u016f, v\u010detn\u011b z\u00e1pustn\u00fdch, povrchov\u00fdch, stoln\u00edch dr\u017e\u00e1k\u016f, st\u0159\u00ed\u0161ek proti de\u0161ti a slunci, oto\u010dn\u00fdch roh\u016f.<\/p>\n<p data-path-to-node=\"11,2,0\">&#8211; Tyto z\u00e1ru\u010dn\u00ed podm\u00ednky dopl\u0148uj\u00ed \u00fastavn\u00ed a jin\u00e1 spot\u0159ebitelsk\u00e1 pr\u00e1va platn\u00e1 v zemi bydli\u0161t\u011b spot\u0159ebitele a nijak takov\u00e1 pr\u00e1va neomezuj\u00ed.<\/p>\n<h3>Z\u00e1ru\u010dn\u00ed podm\u00ednky<\/h3>\n<ol>\n<li data-path-to-node=\"14\">P\u0159i pod\u00e1n\u00ed reklamace (RMA) spole\u010dnosti BAS-IP je nutn\u00e9 poskytnout podrobn\u00e9 informace o p\u0159esn\u00e9m modelu za\u0159\u00edzen\u00ed v\u010detn\u011b jeho barvy, s\u00e9riov\u00e9 \u010d\u00edslo za\u0159\u00edzen\u00ed, datum n\u00e1kupu a reklamaci s \u00fapln\u00fdm a p\u0159esn\u00fdm popisem probl\u00e9mu, kter\u00fd vedl k RMA.<\/li>\n<li data-path-to-node=\"14\">Doru\u010den\u00ed do BAS-IP nebo jeho Servisn\u00edho centra je <span style=\"font-size: revert; color: initial;\">odpov\u011bdnost\u00ed a na n\u00e1klady kupuj\u00edc\u00edho<\/span><span style=\"font-size: revert; color: initial;\">.<\/span><\/li>\n<li data-path-to-node=\"14\">Z\u00e1ru\u010dn\u00ed servis je poskytov\u00e1n pouze v r\u00e1mci z\u00e1ru\u010dn\u00ed doby uveden\u00e9 v t\u00e9to z\u00e1ru\u010dn\u00ed politice.<\/li>\n<li data-path-to-node=\"14\">\u010cas str\u00e1ven\u00fd obnovou provozuschopnosti za\u0159\u00edzen\u00ed <span style=\"font-size: revert; color: initial;\">bude p\u0159i\u010dten<\/span><span style=\"font-size: revert; color: initial;\"> ke stanoven\u00e9 z\u00e1ru\u010dn\u00ed dob\u011b uveden\u00e9 v t\u00e9to z\u00e1ru\u010dn\u00ed politice.<\/span><\/li>\n<\/ol>\n<h3>Poru\u0161en\u00ed z\u00e1ru\u010dn\u00edch podm\u00ednek<\/h3>\n<ol>\n<li data-path-to-node=\"20\">Tyto z\u00e1ru\u010dn\u00ed podm\u00ednky pozb\u00fdvaj\u00ed platnosti, pokud jsou standardn\u00ed nebo s\u00e9riov\u00e1 \u010d\u00edsla produktu zm\u011bn\u011bna, vymaz\u00e1na, odstran\u011bna nebo u\u010din\u011bna ne\u010diteln\u00fdmi.<\/li>\n<li data-path-to-node=\"20\">Z\u00e1ru\u010dn\u00ed ustanoven\u00ed budou <span style=\"font-size: revert; color: initial;\">zneplatn\u011bna<\/span><span style=\"font-size: revert; color: initial;\"> v p\u0159\u00edpad\u011b jak\u00fdchkoli \u00faprav, adaptac\u00ed nebo zm\u011bn produktu ur\u010den\u00fdch ke zlep\u0161en\u00ed nebo roz\u0161\u00ed\u0159en\u00ed norm\u00e1ln\u00edho rozsahu pou\u017eit\u00ed, jak je uvedeno v u\u017eivatelsk\u00e9 p\u0159\u00edru\u010dce.<\/span><\/li>\n<li data-path-to-node=\"20\">Z\u00e1ruka <span style=\"font-size: revert; color: initial;\">bude neplatn\u00e1<\/span><span style=\"font-size: revert; color: initial;\">, pokud je produkt pou\u017e\u00edv\u00e1n v rozporu s jeho ur\u010den\u00edm nebo zp\u016fsobem, kter\u00fd nen\u00ed v souladu s pokyny pro u\u017eivatele a \u00fadr\u017ebu.<\/span><\/li>\n<li data-path-to-node=\"20\">Z\u00e1ru\u010dn\u00ed kryt\u00ed <span style=\"font-size: revert; color: initial;\">zanik\u00e1<\/span><span style=\"font-size: revert; color: initial;\">, pokud ciz\u00ed p\u0159edm\u011bty, l\u00e1tky, kapaliny, p\u00e1ry, korozivn\u00ed plyny nebo hmyz proniknou do vnit\u0159n\u00edch nebo vn\u011bj\u0161\u00edch \u010d\u00e1st\u00ed produktu, a\u0165 u\u017e n\u00e1hodn\u011b nebo \u00famysln\u011b.<\/span><\/li>\n<li data-path-to-node=\"20\">Z\u00e1ruka <span style=\"font-size: revert; color: initial;\">bude neplatn\u00e1<\/span><span style=\"font-size: revert; color: initial;\"> v p\u0159\u00edpadech nespr\u00e1vn\u00e9ho p\u0159ipojen\u00ed produktu k jin\u00fdm syst\u00e9m\u016fm nebo nespr\u00e1vn\u00e9 instalace a mont\u00e1\u017ee.<\/span><\/li>\n<li data-path-to-node=\"20\">Tato z\u00e1ruka <span style=\"font-size: revert; color: initial;\">se nevztahuje<\/span><span style=\"font-size: revert; color: initial;\"> na vady nebo po\u0161kozen\u00ed vznikl\u00e9 na jak\u00e9mkoli syst\u00e9mu, do kter\u00e9ho byl produkt integrov\u00e1n nebo pou\u017e\u00edv\u00e1n ve spojen\u00ed s n\u00edm.<\/span><\/li>\n<li data-path-to-node=\"20\">Z\u00e1ruka bude pova\u017eov\u00e1na za <span style=\"font-size: revert; color: initial;\">neplatnou a nicotnou<\/span><span style=\"font-size: revert; color: initial;\">, pokud produkt vykazuje mechanick\u00e9 po\u0161kozen\u00ed, od\u0161t\u011bpky, prom\u00e1\u010dkliny, praskliny, zn\u00e1mky neopr\u00e1vn\u011bn\u00e9 manipulace nebo podobn\u00e9 vady.<\/span><\/li>\n<li data-path-to-node=\"20\">Z\u00e1ruka <span style=\"font-size: revert; color: initial;\">se nevztahuje<\/span><span style=\"font-size: revert; color: initial;\"> na produkty po\u0161kozen\u00e9 v d\u016fsledku nedodr\u017een\u00ed norem platn\u00fdch v zemi provozu, v\u010detn\u011b probl\u00e9m\u016f souvisej\u00edc\u00edch s parametry nap\u00e1jen\u00ed, telekomunika\u010dn\u00edmi, kabelov\u00fdmi s\u00edt\u011bmi nebo jin\u00fdmi vn\u011bj\u0161\u00edmi faktory.<\/span><\/li>\n<li data-path-to-node=\"20\">Z\u00e1ru\u010dn\u00ed kryt\u00ed <span style=\"font-size: revert; color: initial;\">vylu\u010duje<\/span><span style=\"font-size: revert; color: initial;\"> po\u0161kozen\u00ed zp\u016fsoben\u00e9 vn\u011bj\u0161\u00edmi faktory, jako jsou p\u0159\u00edrodn\u00ed katastrofy, v\u00e1lka, po\u017e\u00e1r, z\u00e1plavy, blesky, bou\u0159e, kol\u00eds\u00e1n\u00ed nap\u011bt\u00ed nebo jin\u00e9 p\u0159\u00ed\u010diny mimo kontrolu v\u00fdrobce.<\/span><\/li>\n<li data-path-to-node=\"20\">Z\u00e1ruka <span style=\"font-size: revert; color: initial;\">bude neplatn\u00e1<\/span><span style=\"font-size: revert; color: initial;\">, pokud se o opravy nebo \u00fapravy pokus\u00ed neautorizovan\u00e9 servisn\u00ed st\u0159ediska nebo osoby\/organizace, kter\u00e9 nemaj\u00ed z\u00e1konn\u00e9 opr\u00e1vn\u011bn\u00ed k prov\u00e1d\u011bn\u00ed takov\u00fdch oprav nebo \u00faprav.<\/span><\/li>\n<li data-path-to-node=\"20\">Tyto z\u00e1ru\u010dn\u00ed podm\u00ednky <span style=\"font-size: revert; color: initial;\">se nevztahuj\u00ed<\/span><span style=\"font-size: revert; color: initial;\"> na p\u0159\u00edslu\u0161enstv\u00ed (v\u010detn\u011b, ale nejen, bateri\u00ed, extern\u00edch nap\u00e1jec\u00edch zdroj\u016f, propojovac\u00edch kabel\u016f, kl\u00ed\u010denek, karet, identifik\u00e1tor\u016f) nebo na \u010d\u00e1sti produktu, kter\u00e9 podl\u00e9haj\u00ed b\u011b\u017en\u00e9mu opot\u0159eben\u00ed.<\/span><\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"<p>Platn\u00e1 politika zahrnuje servis za\u0159\u00edzen\u00ed v Servisn\u00edm centru spole\u010dnosti BAS-IP a odes\u00edl\u00e1n\u00ed d\u00edl\u016f za\u0159\u00edzen\u00ed klient\u016fm jako pln\u011b sestaven\u00fdch modul\u016f. Podle statistick\u00fdch \u00fadaj\u016f o servisn\u00edch po\u017eadavc\u00edch lze v\u011bt\u0161inu probl\u00e9m\u016f vy\u0159e\u0161it vzd\u00e1len\u011b prost\u0159ednictv\u00edm aktualizac\u00ed firmwaru nebo rekonfigurace za\u0159\u00edzen\u00ed. Chcete-li se pokusit vy\u0159e\u0161it v\u00e1\u0161 probl\u00e9m vzd\u00e1len\u011b, kontaktujte n\u00e1s pros\u00edm prost\u0159ednictv\u00edm n\u00e1sleduj\u00edc\u00edch komunika\u010dn\u00edch kan\u00e1l\u016f: WhatsApp: https:\/\/wa.me\/message\/TQPHTSMDUD6UE1 Telegram: https:\/\/t.me\/bas_ip_international_support_bot E-mail: [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-150901","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/pages\/150901","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/comments?post=150901"}],"version-history":[{"count":2,"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/pages\/150901\/revisions"}],"predecessor-version":[{"id":150982,"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/pages\/150901\/revisions\/150982"}],"wp:attachment":[{"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/media?parent=150901"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}