{"id":147549,"date":"2024-05-21T06:47:33","date_gmt":"2024-05-21T06:47:33","guid":{"rendered":"https:\/\/bas-ip.com\/technical-support-policy\/"},"modified":"2025-11-03T10:38:17","modified_gmt":"2025-11-03T10:38:17","slug":"technical-support-policy","status":"publish","type":"page","link":"https:\/\/bas-ip.com\/cs\/technical-support-policy\/","title":{"rendered":"Z\u00e1sady technick\u00e9 podpory"},"content":{"rendered":"<p><strong>Z\u00e1sady technick\u00e9 podpory<\/strong><\/p>\n\n\n\n<p>V <strong>BAS-IP Technick\u00e9 podpo\u0159e<\/strong> se sna\u017e\u00edme pom\u00e1hat z\u00e1kazn\u00edk\u016fm co nejl\u00e9pe vyu\u017e\u00edvat na\u0161e softwarov\u00e9 a hardwarov\u00e9 produkty prost\u0159ednictv\u00edm rychl\u00e9 pomoci a r\u016fzn\u00fdch mo\u017enost\u00ed sv\u00e9pomoci. N\u00e1sleduj\u00edc\u00ed slu\u017eby a z\u00e1sady popisuj\u00ed, co m\u016f\u017eete o\u010dek\u00e1vat p\u0159i komunikaci s n\u00e1mi.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">N\u00e1rok na podporu<\/h3>\n\n\n\n<p>Podpora zahrnuje n\u00e1sleduj\u00edc\u00ed aspekty pou\u017e\u00edv\u00e1n\u00ed produkt\u016f BAS-IP:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vysv\u011btlen\u00ed hardwarov\u00fdch a softwarov\u00fdch specifikac\u00ed.<\/li>\n\n\n\n<li>Pomoc p\u0159i nastaven\u00ed provozu na\u0161ich aplikac\u00ed a za\u0159\u00edzen\u00ed.<\/li>\n\n\n\n<li>P\u0159\u00edpravu sch\u00e9mat zapojen\u00ed za\u0159\u00edzen\u00ed pro z\u00e1kazn\u00edky.<\/li>\n\n\n\n<li>Zodpov\u00edd\u00e1n\u00ed dotaz\u016f t\u00fdkaj\u00edc\u00edch se informac\u00ed zve\u0159ejn\u011bn\u00fdch na <a href=\"https:\/\/basip.atlassian.net\/wiki\/spaces\/HP\/overview?mode=global\" target=\"_blank\" rel=\"noopener\">wiki<\/a>.<\/li>\n\n\n\n<li>P\u0159ij\u00edm\u00e1n\u00ed po\u017eadavk\u016f na z\u00e1ru\u010dn\u00ed servis.<\/li>\n\n\n\n<li>Aktualizace informac\u00ed o nov\u00fdch verz\u00edch softwaru na\u0161ich produkt\u016f.<\/li>\n\n\n\n<li>\u0160kolen\u00ed s na\u0161\u00edm t\u00fdmem technick\u00e9 podpory po absolvov\u00e1n\u00ed <a href=\"https:\/\/bas-ip.com\/cs\/courses\/\">online \u0161kolen\u00ed<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>Upozor\u0148ujeme, \u017ee <strong>neprov\u00e1d\u00edme nastaven\u00ed za\u0159\u00edzen\u00ed<\/strong> ani <strong>neinstalujeme Link (Selfhost)<\/strong> jm\u00e9nem na\u0161ich klient\u016f. To prov\u00e1d\u00ed klient samostatn\u011b. N\u00e1\u0161 t\u00fdm technick\u00e9 podpory je v\u0161ak k dispozici, aby poskytl pokyny k jednotliv\u00fdm krok\u016fm a pomohl vy\u0159e\u0161it probl\u00e9my, pokud n\u011bco nefunguje podle n\u00e1vodu.<\/p>\n\n\n\n<p>Podpora je poskytov\u00e1na <strong>v\u00fdhradn\u011b na\u0161im distributor\u016fm a partner\u016fm<\/strong>, kte\u0159\u00ed zakoupili hardware nebo software p\u0159\u00edmo od n\u00e1s.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Pracovn\u00ed doba a kontakty na podporu<\/h3>\n\n\n\n<p><strong>Pracovn\u00ed doba podpory:<\/strong><br>Pond\u011bl\u00ed \u2013 P\u00e1tek, 06:00\u201322:00 (GMT)<\/p>\n\n\n\n<p><strong>Kontakty technick\u00e9 podpory:<\/strong><br>Vol\u00e1n\u00ed v re\u017eimu \u201ezp\u011btn\u00e9ho hovoru\u201c (zavol\u00e1me v\u00e1m zp\u011bt do 10 minut):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pro klienty z USA: +1 914 240 8922<\/li>\n\n\n\n<li>Pro klienty z Kanady: +1 437 442 9559<\/li>\n\n\n\n<li>Pro klienty z Velk\u00e9 Brit\u00e1nie: +44 203 807 1441<\/li>\n<\/ul>\n\n\n\n<p><strong>WhatsApp:<\/strong><br><a href=\"https:\/\/wa.me\/message\/TQPHTSMDUD6UE1\" target=\"_blank\" rel=\"noopener\">https:\/\/wa.me\/message\/TQPHTSMDUD6UE1<\/a><\/p>\n\n\n\n<p><strong>Telegram:<\/strong><br><a href=\"https:\/\/t.me\/bas_ip_international_support_bot\" target=\"_blank\">https:\/\/t.me\/bas_ip_international_support_bot<\/a><\/p>\n\n\n\n<p><strong>E-mail:<\/strong><br><a>support@bas-ip.com<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Doba reakce na po\u017eadavky<\/h3>\n\n\n\n<p>V\u0161echny po\u017eadavky nahl\u00e1\u0161en\u00e9 technick\u00e9 podpo\u0159e jsou nejprve zpracov\u00e1ny in\u017een\u00fdrem, kter\u00fd s v\u00e1mi spolupracuje na identifikaci a vy\u0159e\u0161en\u00ed probl\u00e9mu. Pokud in\u017een\u00fdr nem\u016f\u017ee probl\u00e9m vy\u0159e\u0161it, p\u0159ed\u00e1 po\u017eadavek v\u00fdvoj\u00e1\u0159\u016fm, kte\u0159\u00ed jej vezmou v \u00favahu.<\/p>\n\n\n\n<p>N\u00e1sleduj\u00edc\u00ed tabulka* ukazuje c\u00edle pro <strong>pr\u016fm\u011brnou dobu prvn\u00ed odpov\u011bdi<\/strong> a <strong>pr\u016fm\u011brnou dobu vy\u0159e\u0161en\u00ed<\/strong>:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Metrika<\/th><th>C\u00edl<\/th><\/tr><\/thead><tbody><tr><td>Pr\u016fm\u011brn\u00e1 doba prvn\u00ed odpov\u011bdi<\/td><td>5 minut<\/td><\/tr><tr><td>Pr\u016fm\u011brn\u00e1 doba vy\u0159e\u0161en\u00ed<\/td><td>5 hodin<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>*Nevztahuje se na v\u00edkendy ani jin\u00e9 nepracovn\u00ed dny.<br>**Pr\u016fm\u011brn\u00e1 doba vy\u0159e\u0161en\u00ed \u2013 doba od okam\u017eiku, kdy z\u00e1kazn\u00edk otev\u0159el tiket, do okam\u017eiku, kdy byl tiket vy\u0159e\u0161en.<\/p>\n\n\n\n<p>C\u00edl pro pr\u016fm\u011brnou dobu vy\u0159e\u0161en\u00ed z\u00e1vis\u00ed na povaze a z\u00e1va\u017enosti probl\u00e9mu. Konzultant technick\u00e9 podpory se sna\u017e\u00ed odpov\u011bd\u011bt a probl\u00e9m vy\u0159e\u0161it v \u010dasov\u00fdch c\u00edlech uveden\u00fdch v tabulce.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u0158e\u0161en\u00ed probl\u00e9m\u016f<\/h3>\n\n\n\n<p>Vzhledem ke slo\u017eit\u00e9 povaze v\u00fdvoje softwaru a provozn\u00edch prost\u0159ed\u00ed <strong>BAS-IP nem\u016f\u017ee zaru\u010dit p\u0159esn\u00fd \u010das pot\u0159ebn\u00fd k vy\u0159e\u0161en\u00ed probl\u00e9mu<\/strong>. Vynakl\u00e1d\u00e1me v\u0161ak maxim\u00e1ln\u00ed \u00fasil\u00ed, abychom probl\u00e9my vy\u0159e\u0161ili co nejrychleji.<\/p>","protected":false},"excerpt":{"rendered":"<p>Z\u00e1sady technick\u00e9 podpory V BAS-IP Technick\u00e9 podpo\u0159e se sna\u017e\u00edme pom\u00e1hat z\u00e1kazn\u00edk\u016fm co nejl\u00e9pe vyu\u017e\u00edvat na\u0161e softwarov\u00e9 a hardwarov\u00e9 produkty prost\u0159ednictv\u00edm rychl\u00e9 pomoci a r\u016fzn\u00fdch mo\u017enost\u00ed sv\u00e9pomoci. N\u00e1sleduj\u00edc\u00ed slu\u017eby a z\u00e1sady popisuj\u00ed, co m\u016f\u017eete o\u010dek\u00e1vat p\u0159i komunikaci s n\u00e1mi. N\u00e1rok na podporu Podpora zahrnuje n\u00e1sleduj\u00edc\u00ed aspekty pou\u017e\u00edv\u00e1n\u00ed produkt\u016f BAS-IP: Upozor\u0148ujeme, \u017ee neprov\u00e1d\u00edme nastaven\u00ed za\u0159\u00edzen\u00ed ani neinstalujeme [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-147549","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/pages\/147549","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/comments?post=147549"}],"version-history":[{"count":3,"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/pages\/147549\/revisions"}],"predecessor-version":[{"id":147616,"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/pages\/147549\/revisions\/147616"}],"wp:attachment":[{"href":"https:\/\/bas-ip.com\/cs\/wp-json\/wp\/v2\/media?parent=147549"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}