The discussed system consists of the CM-01 v3 operator monitor and two outdoor panels: CV-01 v3 single-button outdoor panel and CV-02 v3 two-button device. The Client-Operator IP communication system can manage up to 400 CM-01 v3monitors, whereas each monitor can control up to 80 individual СV-01 v3 or СV-02 v3 call stations.
This communication system can make the service more convenient and replace the outdated cabins with waiting lines being parts of help stations and information points with call stations, where clients can contact the operator and receive necessary information through a dedicated IP line.
Info columns are also useful for administrative employees, who can disclose information to all call stations at once thanks to the use of the operator monitor. Unlike the concierge monitor, which is based on an intercom connection, this IP system provides the party-line communication with the possibility of communicating in both bilateral (listening and speaking) and one-way (listening only) manner.
By applying the CM-01 v3 monitor, alerts and useful notification can be generated by the connected call stations. By using the monitor, it is possible to initiate address alerting by selecting definite call stations, as well as grouped ones. Alerts can be generated for groups of stations or for all stations at once.
The monitor with a handset provides the operator with a comfortable broadcasting functionality and is easy to control thanks to the ability of selecting desired functions from the LCD touch-screen. For user convenience, pieces of information presented on the screen are organized in an intuitive and understandable manner. All users, call stations, and monitors are visually shown on the touch-screen. When a call is forwarded, the operator can see the number of the caller. Also, the panel highlights incoming calls in red. To accept a call, the operator has to press a proper button. To send a piece of information to all users, one has to pick up the receiver and activate the appropriate function on the screen, then information from the operator will be heard by all call station users.
Yet another advantage of the client-operator communication system is the possibility of informing users, employees, workers, areas, and rooms systematically. In particular, there is the playback function for mp3 files and the operator can run the recorded message a particular number of times. The record will be sent to all the connected call stations. This function’s goal will be useful in malls. Such panels, installed at information booths, will help the administration to inform the visitors about certain events. There is also the «timed alerting» function, which allows for creating delayed alert-specific reminders on the screen of CM-01 v3. Said audio recording will be played at a scheduled time set by the operator. The pre-recorded voice message of the administrator can be played, for example, at 9 o’clock each day, as well as inform the visitors about a sooner end of the working day.
The call holding function will surely be also useful if the user communicates with someone and there is a second call. Then, the first call can be put on hold and the user can switch over to the second one.
Similarly to all third version BAS-IP devices, the monitor can transfer calls through SIP to any other device, on which the SIP client is installed. Said software can be installed on PCs, soft phones, tablets, and smart phones.
It should be also mentioned that electromechanical or electromagnetic locks can be connected to each СV-01 v3 call station, as they have an integrated door lock controller. If it is necessary, the operator can unlock all locks connected to the monitor by just pressing one button. Such function is extremely important in emergency situations, for example, in the case of fire or safety trainings.
To sum up, the client-operator IP communication system (BAS-IP CM-01 v3 and CV-01 v3, СV-02 v3) is an important part of access control system and ensures top-quality bilateral communication.